Support Board
Date/Time: Wed, 12 Mar 2025 11:52:43 +0000
Lagging and freezing since open.
View Count: 1155
| [2022-05-06 14:07:03] |
| jmftattoo - Posts: 99 |
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SC has been in incredibly slow yesterday and today, Version 2390, on more than capable rig. Its taken almost 20 min to load a chart book this morning with 4 windows and a dom. I searched the topic and only responses i saw was people pointing others to the versions update page which doesnt offer any insight. Can someone please confirm or deny any back end performance issues that may be going on with this version? or a link for how to speed this up. Its made me miss the entire open. Again, fiber internet with 900 up and down, 32gb ram, I7 processor, dedicated GPU. Runs anything i can throw at it. But My charts still arent up....
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| [2022-05-06 15:00:50] |
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First thing we recommend you do is restart your computer to rule out any temporary performance issues at the system level that would be resolved with a restart. In general for issues like this start here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Can someone please confirm or deny any back end performance issues that may be going on with this version?
No there are no performance issues with this version. :High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Long time to load chart data could be related to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-06 15:05:53
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| [2022-05-06 15:09:18] |
| jmftattoo - Posts: 99 |
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Long time to load chart data could be related to:
ok this makes much more sense then. I have a "Visualized tape" I made with Renko and 1Tick chart paired with large Volume indicator. Will downsize the day's back it looks and see if that resolves the loading issue. Appreciate the response and links. Thanks |
| [2022-05-09 13:36:31] |
| jmftattoo - Posts: 99 |
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This is now the third morning in a row I have missed the open due to Sierra completely Freezing on me. WHAT do i need to do, Or who do i need to talk to in order to render this solved. went through the links provided and still COMPLETELY FROZEN WITH WHITE SCREEN ON OPEN TODAY. This is unacceptable. Just cancelled Bookmap because i thought sierra could handle the load, and severely regretting the choice.
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| [2022-05-11 17:15:31] |
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Sorry for the delay. Regarding post #4, so is Sierra Chart actually in a frozen inoperable state? And regarding post #5, we need to understand precisely what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-11 17:19:36] |
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The first thing we recommend is referring to this help topic 30.48: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart And increase the Chart Update Interval to 1000 ms both globally and for individual charts. Start with a high update interval in order to get the problem resolved and help isolate the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-11 17:19:43
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