Support Board
Date/Time: Wed, 12 Mar 2025 05:46:46 +0000
I cannot connect CQG data to SC
View Count: 599
| [2022-05-06 10:16:35] |
| User266447 - Posts: 270 |
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Hello, I cannot connect CQG data to Sierra. It shows invalid password or username. My login details are correct. What else can I do? Can I ask for a remote support? I have temaviewer. Thank you in advance, Arek |
| [2022-05-06 10:45:28] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-06 10:59:25] |
| User266447 - Posts: 270 |
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I have copy the message log and sent for analysis. Could you review it, please? |
| [2022-05-06 11:11:09] |
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This is what we see: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2022-05-06 10:53:50.949
Refer to item 5 here: CQG Trading Platform Service: Common Error Messages ----- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-06 12:12:31] |
| User266447 - Posts: 270 |
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Do I have a delay in the data feed? I bought it data from CQG/COMEX. On MT for gold is going up and on Sierra is going down. What is the reason? |
| [2022-05-06 12:14:10] |
| User266447 - Posts: 270 |
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Sorry, regarding my prevous post, I bought data from AMP. I bought CQG/Comex. Gold price goes up on my MT4 platform wherease in SC goes down? Do I have a delay on data feed?
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| [2022-05-06 12:31:21] |
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If you cannot connect to CQG, and have follow the instructions in post #4 to connect to SC Data-All Services until you can solve the CQG connection problem, then in your case to data will be delayed by 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-06 12:31:32
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| [2022-05-06 12:36:15] |
| User266447 - Posts: 270 |
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Thank you for your reply. How can I solve the CQG-data connection? With whom? AMP checked and said that everything is fine on their side. Now you who can support me on this issue. Please - can we schedule a remote support? It will take probably a few minutes and this will be solved. Please... |
| [2022-05-06 12:46:56] |
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You definitely do not need our help, to enter the username or password. You can do this. The instructions are here: CQG Trading Platform Service: Setup Instructions (follow steps for 6 through 10) We have no idea what your CQG username and password are. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-06 12:47:14
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| [2022-05-06 12:53:02] |
| User266447 - Posts: 270 |
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I have provided the correct CQG login and password - the details I have received from AMP. And I have an error. Cannot log in. Could you support me on this please? To resolve it. The best way is to use the remote support. |
| [2022-05-06 13:53:44] |
| User266447 - Posts: 270 |
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AMP helped me out! It is solved now. Thank you SC. |
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