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Requesting Account balances for web-based Teton Trade Account Data and Order Entry

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[2022-05-05 22:40:23] #1 [Go To First Post]
User35525 - Posts: 182
Hello, I'm using Teton with Stage5/Dorman and placed trades today, but cannot request a log of account balance history at >> Account Control Panel >> Trade Account Data and Order Entry. The "Account Balance" section correctly shows the correct account balance, but the "Account Balance History" section has error "No Account Balances". I should be on Teton, but authorized trading accounts shows service "tt_order_routing.dtc.trading". Date Time Of Last Edit: 2022-05-05 22:45:17

[2022-05-06 11:47:49] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you are using this web-based trading panel: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-06 18:29:55] #3 [Go To First Post]
User35525 - Posts: 182
Sorry that didn't help Account Control Panel >> "Web Trade Account Data and Order Entry" shows CME direct order routing (is that TT?) I should be on Teton. I was setup on Teton in January and my SC logs show I'm connecting to Teton. Account Control Panel >> "Trade Account Data and Order Entry - Live SC Order Routing" is also available (is that Teton?). Is the Teton Account Balance history section broken at the moment? It was very helpful before but isn't functioning now. I also tried a different browser and clearing browser cookies to fix it. Date Time Of Last Edit: 2022-05-07 00:28:28

[2022-05-08 11:23:48] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18837
We will check on this. This refers to Teton: CME direct order routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-11 14:17:56] #5 [Go To First Post]
eminimom - Posts: 24
I used the link cited in this thread for the Web Connect Browser display of trades, etc. It is disconnecting every 60seconds. What other settings do I need to check for Teton/Stage5. Thanks

[2022-10-11 15:44:31] #6 [Go To First Post]
John - SC Support - Posts: 38782
When you get to the Service Selector after entering your password, make sure you are selecting the option named Trade Account Data and Order Entry - Sierra Chart CME Direct Order Routing. If you are doing this and still getting disconnected, then please let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-11 17:14:56] #7 [Go To First Post]
eminimom - Posts: 24
Still not functioning. Once I have this: Trade Account Data and Order Entry-Sierra Chart CME Direct Order Routing, the next page that pops up is Server Selector/Sierra Chart CME Direct Order Routing-Advantage-Stage 5. Then Connection Status, I selected Connect and it only stays on for less than 60seconds for Connected (Trading) and Connected(Data). They both go to False time after time. My SC DTC Server. Build=43568 Data: SC Realtime Server.

[2022-10-13 13:58:13] #8 [Go To First Post]
eminimom - Posts: 24
Still not functioning. Once I have this: Trade Account Data and Order Entry-Sierra Chart CME Direct Order Routing, the next page that pops up is Server Selector/Sierra Chart CME Direct Order Routing-Advantage-Stage 5. Then Connection Status, I selected Connect and it only stays on for less than 60seconds for Connected (Trading) and Connected(Data). They both go to False time after time. My SC DTC Server. Build=43568 Data: SC Realtime Server.

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