Support Board
Date/Time: Tue, 11 Mar 2025 17:36:16 +0000
MBO not working
View Count: 590
| [2022-05-02 09:20:42] |
| User904434 - Posts: 63 |
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Market By Order Data: Step-by-Step Instructions I went through the instruction but the MBO is not showing on the screen - I bought packege with MBO. |
| [2022-05-02 09:39:05] |
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What symbol do you want to get market by order data for? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 11:39:52] |
| User904434 - Posts: 63 |
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Created the DTC Protocol server. | 2022-05-02 12:25:44.390 DTC Protocol Server listening on port 11099. | 2022-05-02 12:25:44.393 Reading Internal Order ID file. | 2022-05-02 12:25:44.394 Reading Trade Orders file. | 2022-05-02 12:25:44.550 Reading Trade Positions file. | 2022-05-02 12:25:44.550 Reading Trade Account Data files. | 2022-05-02 12:25:44.551 UDPListener (1616). Port 22904 | Listening on UDP port 22904. | 2022-05-02 12:25:44.590 Software version: 2390 64-bit | 2022-05-02 12:25:44.591 Primary Thread ID: 8452 | 2022-05-02 12:25:44.591 Usage end date: 2022-05-31 | 2022-05-02 12:25:44.591 Enabled for: Advanced Features 2. | 2022-05-02 12:25:44.591 Enabled for: Sierra Chart Historical Data Service. | 2022-05-02 12:25:44.591 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-02 12:25:44.591 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-02 12:25:44.591 Enabled for exchange2: CME | 2022-05-02 12:25:44.591 Enabled for exchange2: fairx_exchange.data | 2022-05-02 12:25:44.591 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-02 12:25:44.591 Current selected Data/Trading service: CQG WebAPI | 2022-05-02 12:25:44.591 Custom symbol settings values: enabled | 2022-05-02 12:25:44.591 Chart Update Interval: 500 | 2022-05-02 12:25:44.591 Intraday Data Storage Time Unit: 0 | 2022-05-02 12:25:44.591 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-05-02 12:25:44.591 2022-05-02 11:25:44 Local computer time in UTC | 2022-05-02 12:25:44.591 2022-05-02 12:25:44 Local computer time in SC Time Zone | 2022-05-02 12:25:44.591 2022-05-02 11:25:42 Server time in UTC | 2022-05-02 12:25:44.591 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-05-02 12:25:44.591 Program path: C:\SierraChart\ | 2022-05-02 12:25:44.591 Data Files path: C:\SierraChart\Data\ | 2022-05-02 12:25:44.591 OS Version Number: 10.0 | 2022-05-02 12:25:44.591 Locale Setting: C | 2022-05-02 12:25:44.591 DLLs: DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, PivotLine_64.dll, PoorStructure_64.dll, PrevReferences_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, StatisticsBubbles_64.dll, TickStatistics_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll, VolumeTickerComparison_64.dll | 2022-05-02 12:25:44.592 Allowed protected custom studies: | 2022-05-02 12:25:44.592 Crash reporter started: true | 2022-05-02 12:25:44.592 Created the DTC Protocol historical data server. | 2022-05-02 12:25:44.627 HD Server Manager | Listening on port 11098. | 2022-05-02 12:25:44.630 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-05-02 12:25:44.630 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:25:44.680 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-02 12:25:44.837 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-02 12:25:44.837 Received 5 login tokens. | 2022-05-02 12:25:45.153 Symbol settings MD5 received. Request ID: 1. | 2022-05-02 12:25:46.564 Requested symbol settings for service code cqg. Request ID: 2. | 2022-05-02 12:25:46.564 Symbol settings received. Request ID: 2. | 2022-05-02 12:25:49.048 CQG WebAPI | Connecting to server api.cqg.com | 2022-05-02 12:25:51.344 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-05-02 12:25:51.344 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-05-02 12:25:51.345 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-05-02 12:25:51.345 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-05-02 12:25:51.345 CQG WebSocket | Opening WebSocket. | 2022-05-02 12:25:51.472 CQG WebSocket | Sending WebSocket handshake. | 2022-05-02 12:25:51.472 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-05-02 12:25:52.003 CQG WebSocket | Server header | Connection: upgrade | 2022-05-02 12:25:52.003 CQG WebSocket | Server header | Sec-WebSocket-Accept: UM1OP1mrNroFyFAH9/B4Xg1z7v8= | 2022-05-02 12:25:52.003 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-05-02 12:25:52.003 CQG WebSocket | Server header | Upgrade: websocket | 2022-05-02 12:25:52.003 CQG WebSocket | Server header | | 2022-05-02 12:25:52.003 CQG WebSocket | Web socket state is now open. | 2022-05-02 12:25:52.003 CQG WebAPI | WebSocket connected. | 2022-05-02 12:25:52.003 CQG WebAPI | Sending market data logon message. | 2022-05-02 12:25:52.003 CQG WebAPI | Base Time: 2022-05-01T19:01:04. 2022-05-01 19:01:04 | 2022-05-02 12:25:52.736 CQG WebAPI | Logon successful. Session Token = WYYM+khliV8cMkzXChg/62kiu8rp8suLe/U4ihb3W+AD8wjKjU7aT8R5NWaSR5vIMqqT4cdf1JL | 2022-05-02 12:25:52.736 CQG WebAPI | Connected to server complete. | 2022-05-02 12:25:52.736 Triggering next historical data download in queue. | 2022-05-02 12:25:52.737 Triggering next historical data download in queue. | 2022-05-02 12:25:52.737 Triggering next historical data download in queue. | 2022-05-02 12:25:52.737 Triggering next historical data download in queue. | 2022-05-02 12:25:52.737 Subscribing to symbol for symbol alert. F.US.EPM22 | 2022-05-02 12:25:52.737 Mapping F.US.EPM22 to ESM22. Service code: cme | 2022-05-02 12:25:52.738 Using symbol data fast lookup vector | 2022-05-02 12:25:52.738 SC Data - All Services | Starting real-time market data updates for: F.US.EPM22 (ESM22). ID: 1 Service code: cme | 2022-05-02 12:25:52.738 SC Data - All Services | Connecting to the server ds6-2.sierracharts.com. Port 10048 | 2022-05-02 12:25:52.738 CQG WebAPI | Sending symbol resolution request for F.US.EPM22. ID: 563852 | 2022-05-02 12:25:52.739 SC Data - All Services | Requesting security definition data for: F.US.EPM22 (ESM22). ID: 1 | 2022-05-02 12:25:52.739 Updated verified funded futures trading account ending date to: 2022-06-01 11:25:52 | 2022-05-02 12:25:52.758 CQG WebAPI | Sending Trade Accounts request message. | 2022-05-02 12:25:52.758 No download requests in the queue to start downloads for. | 2022-05-02 12:25:52.758 No download requests in the queue to start downloads for. | 2022-05-02 12:25:52.758 No download requests in the queue to start downloads for. | 2022-05-02 12:25:52.759 No download requests in the queue to start downloads for. | 2022-05-02 12:25:52.759 DTC Client socket (2) | Creating socket. | 2022-05-02 12:25:52.883 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-02 12:25:52.883 DTC Client socket (2) | Connecting to IP: 51.195.180.15. | 2022-05-02 12:25:52.883 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM22. Search Symbol: F.US.EPM22. Request ID: 563852. Contract ID: 1. | 2022-05-02 12:25:52.917 CQG WebAPI | Brokerage name: AMP3. Account Name: 150246 | 2022-05-02 12:25:52.987 Updated verified funded futures trading account ending date to: 2022-06-01 11:25:52 | 2022-05-02 12:25:52.987 CQG WebAPI | Sending collateral subscribe request. | 2022-05-02 12:25:52.987 SC Data - All Services | Network connection to server complete. | 2022-05-02 12:25:53.041 SC Data - All Services | Starting socket receive thread. | 2022-05-02 12:25:53.041 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-02 12:25:53.041 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-05-02 12:25:53.200 SC Data - All Services | Sending logon request message. | 2022-05-02 12:25:53.200 SC Data - All Services | Received logon response. | 2022-05-02 12:25:53.858 SC Data - All Services | Server Name: SC Realtime Server. | 2022-05-02 12:25:53.858 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-05-02 12:25:53.858 SC Data - All Services | Successfully connected. | 2022-05-02 12:25:53.858 SC Data - All Services | Trading is not supported. | 2022-05-02 12:25:53.858 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPM22 -> ESM22 | 2022-05-02 12:25:53.858 SC Data - All Services | Received security definition for symbol F.US.EPM22 | 2022-05-02 12:25:54.108 CQG WebAPI | Sending positions subscribe request. RequestID: 563855 | 2022-05-02 12:25:55.742 CQG WebAPI | Sending orders subscribe request. RequestID: 563856 | 2022-05-02 12:25:55.742 F.US.EPM22 #2 | Reloading chart. | 2022-05-02 12:26:12.415 F.US.MESM22 #4 | Reloading chart. | 2022-05-02 12:26:12.952 F.US.EPM22 #3 | Reloading chart. | 2022-05-02 12:26:13.035 F.US.EPM22 Point & Figure 10-1 #5 | Reloading chart. | 2022-05-02 12:26:13.122 F.US.MESM22 #1 | Reloading chart. | 2022-05-02 12:26:13.854 F.US.EPM22 #6 | Reloading chart. | 2022-05-02 12:26:14.021 F.US.MESM22 #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:26:32.437 F.US.MESM22 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:26:32.701 Requesting market depth updates for: F.US.EPM22 if supported. | 2022-05-02 12:26:33.231 Mapping F.US.MESM22 to MESM22. Service code: cme | 2022-05-02 12:26:33.231 SC Data - All Services | Starting real-time market data updates for: F.US.MESM22 (MESM22). ID: 2 Service code: cme | 2022-05-02 12:26:33.232 CQG WebAPI | Sending symbol resolution request for F.US.MESM22. ID: 563857 | 2022-05-02 12:26:33.232 SC Data - All Services | Requesting security definition data for: F.US.MESM22 (MESM22). ID: 2 | 2022-05-02 12:26:33.232 Requesting market depth updates for: F.US.MESM22 if supported. | 2022-05-02 12:26:33.232 Starting DelayedDownloadMonitoringTimer | 2022-05-02 12:26:33.240 Starting HDTimeoutTimer | 2022-05-02 12:26:33.240 Added historical Intraday data request for F.US.EPM22 to the queue. | 2022-05-02 12:26:33.241 Intraday data recording state for symbol F.US.EPM22 is set to download 'Pending'. | 2022-05-02 12:26:33.241 Triggering next historical data download in queue. | 2022-05-02 12:26:33.241 HD Request # 1 | Downloading Intraday chart data for F.US.EPM22 to the file F.US.EPM22.scid. Service: cme | 2022-05-02 12:26:33.243 HD Request # 1 | Download start date-time: 2022-05-02 12:24:16.000000. File last date-time: 2022-05-02 12:24:16.100001 | 2022-05-02 12:26:33.244 HD Request # 1 | Using server: ds23.sierracharts.com port 10150 | 2022-05-02 12:26:33.244 Socket (3) | Creating socket. | 2022-05-02 12:26:33.245 Socket (3) | New receive buffer size: 5242880 | 2022-05-02 12:26:33.245 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-05-02 12:26:33.245 Added historical Intraday data request for F.US.MESM22 to the queue. | 2022-05-02 12:26:33.467 Intraday data recording state for symbol F.US.MESM22 is set to download 'Pending'. | 2022-05-02 12:26:33.467 Triggering next historical data download in queue. | 2022-05-02 12:26:33.469 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM22. Search Symbol: F.US.MESM22. Request ID: 563857. Contract ID: 2. | 2022-05-02 12:26:33.475 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-05-02 12:26:33.894 HD Request # 1 | Sending historical data logon request message. | 2022-05-02 12:26:33.894 SC Data - All Services | Clearing market depth for F.US.EPM22 | 2022-05-02 12:26:34.096 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPM22.2022-05-02.depth | 2022-05-02 12:26:34.097 SC Data - All Services | Clearing market depth for F.US.MESM22 | 2022-05-02 12:26:34.097 SC Data - All Services | Received security definition for symbol F.US.MESM22 | 2022-05-02 12:26:34.098 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-05-02 12:24:16. Record interval: 0. Symbol: ESM22 | 2022-05-02 12:26:34.628 HD Request # 1 | Decompressing data. | 2022-05-02 12:26:34.926 HD Request # 1 | Receiving Intraday data for F.US.EPM22 starting at 2022-05-02 12:24:16.100000 | 2022-05-02 12:26:34.937 Socket (3) | CloseSocket call. | 2022-05-02 12:26:34.939 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:26:34.939 Historical data download thread signaled to stop. | 2022-05-02 12:26:34.939 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-05-02 12:24:21.919000 | 2022-05-02 12:26:34.939 HD Request # 1 | Received 457 Intraday data records from 2022-05-02 12:24:16.100000 to 2022-05-02 12:26:32.218002 (2.3 minutes) and wrote 455 records for F.US.EPM22 | 2022-05-02 12:26:34.939 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-05-02 11:26:32.218002 | 2022-05-02 12:26:34.947 Added 7 Time and Sales records to Intraday data file for F.US.EPM22 after download. | 2022-05-02 12:26:34.948 HD Request # 1 | Completion time: 1s | 2022-05-02 12:26:34.949 HD Request # 1 | Intraday data download complete for F.US.EPM22. Unique request ID: 1 | 2022-05-02 12:26:34.949 Removing historical data download ID 1. | 2022-05-02 12:26:34.949 Real-time Intraday chart data file updates started for F.US.EPM22 | 2022-05-02 12:26:34.949 Intraday chart data file opened for F.US.EPM22 | 2022-05-02 12:26:34.949 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-05-02 12:26:34.949 Triggering next historical data download in queue. | 2022-05-02 12:26:34.956 Delaying start of download for F.US.MESM22 | 2022-05-02 12:26:34.956 Socket (3) | Socket gracefully closed by remote side. | 2022-05-02 12:26:35.178 Socket (3) | Closed. | 2022-05-02 12:26:35.178 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM22.scid. Thread ID: 18328 | 2022-05-02 12:26:36.368 F.US.EPM22[M] #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:26:37.217 F.US.EPM22[M] #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:26:38.085 F.US.EPM22[M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:26:38.761 HD Request # 2 | Downloading Intraday chart data for F.US.MESM22 to the file F.US.MESM22.scid. Service: cme | 2022-05-02 12:26:39.243 HD Request # 2 | Download start date-time: 2022-05-02 12:24:16.000000. File last date-time: 2022-05-02 12:24:16.100000 | 2022-05-02 12:26:39.243 HD Request # 2 | Using server: ds21.sierracharts.com port 10149 | 2022-05-02 12:26:39.243 Socket (3) | Creating socket. | 2022-05-02 12:26:39.244 Socket (3) | New receive buffer size: 5242880 | 2022-05-02 12:26:39.244 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-05-02 12:26:39.244 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-05-02 12:26:39.773 HD Request # 2 | Sending historical data logon request message. | 2022-05-02 12:26:39.773 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-05-02 12:24:16. Record interval: 0. Symbol: MESM22 | 2022-05-02 12:26:40.461 HD Request # 2 | Decompressing data. | 2022-05-02 12:26:40.697 HD Request # 2 | Receiving Intraday data for F.US.MESM22 starting at 2022-05-02 12:24:16.100000 | 2022-05-02 12:26:40.698 Socket (3) | CloseSocket call. | 2022-05-02 12:26:40.698 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:26:40.698 Historical data download thread signaled to stop. | 2022-05-02 12:26:40.734 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-05-02 12:24:21.919000 | 2022-05-02 12:26:40.734 HD Request # 2 | Received 335 Intraday data records from 2022-05-02 12:24:16.100000 to 2022-05-02 12:26:39.753000 (2.4 minutes) and wrote 334 records for F.US.MESM22 | 2022-05-02 12:26:40.734 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-05-02 11:26:39.753000 | 2022-05-02 12:26:40.743 HD Request # 2 | Completion time: 1s | 2022-05-02 12:26:40.743 HD Request # 2 | Intraday data download complete for F.US.MESM22. Unique request ID: 2 | 2022-05-02 12:26:40.743 Removing historical data download ID 2. | 2022-05-02 12:26:40.743 Real-time Intraday chart data file updates started for F.US.MESM22 | 2022-05-02 12:26:40.743 Intraday chart data file opened for F.US.MESM22 | 2022-05-02 12:26:40.743 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-05-02 12:26:40.743 Triggering next historical data download in queue. | 2022-05-02 12:26:40.743 No download requests in the queue to start downloads for. | 2022-05-02 12:26:40.743 Socket (3) | Socket gracefully closed by remote side. | 2022-05-02 12:26:40.963 Socket (3) | Closed. | 2022-05-02 12:26:40.963 Loading market depth data. | 2022-05-02 12:26:43.341 Loaded depth data records for F.US.EPM22 2022-04-22 from 2022-04-22 15:26:47.805158 to 2022-04-22 19:53:40.344547. | 2022-05-02 12:26:44.540 Loaded depth data records for F.US.EPM22 2022-04-25 from 2022-04-25 09:25:36.051000 to 2022-04-25 19:21:47.605026. | 2022-05-02 12:26:45.998 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM22.scid. Thread ID: 18328 | 2022-05-02 12:26:46.479 Loaded depth data records for F.US.EPM22 2022-04-26 from 2022-04-26 07:45:06.814000 to 2022-04-26 21:00:59.647837. | 2022-05-02 12:26:48.909 Loaded depth data records for F.US.EPM22 2022-04-27 from 2022-04-27 08:49:51.244000 to 2022-04-27 20:30:33.170796. | 2022-05-02 12:26:51.899 Loaded depth data records for F.US.EPM22 2022-04-28 from 2022-04-28 11:22:09.367000 to 2022-04-28 19:47:24.522920. | 2022-05-02 12:26:53.898 Loaded depth data records for F.US.EPM22 2022-04-29 from 2022-04-29 07:20:20.209000 to 2022-04-29 22:00:00.064000. | 2022-05-02 12:26:55.776 Loaded depth data records for F.US.EPM22 2022-05-02 from 2022-05-02 09:07:25.008000 to 2022-05-02 12:24:16.100000. | 2022-05-02 12:26:55.881 F.US.EPM22[M] Point & Figure 10-1 #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:26:55.883 F.US.EPM22[M] Point & Figure 10-1 #5 | Reloading chart. | 2022-05-02 12:26:56.220 Loading market depth data. | 2022-05-02 12:27:10.384 Loaded depth data records for F.US.EPM22 2022-04-22 from 2022-04-22 15:26:47.805158 to 2022-04-22 19:53:40.344547. | 2022-05-02 12:27:11.708 Loaded depth data records for F.US.EPM22 2022-04-25 from 2022-04-25 09:25:36.051000 to 2022-04-25 19:21:47.605026. | 2022-05-02 12:27:13.243 Loaded depth data records for F.US.EPM22 2022-04-26 from 2022-04-26 07:45:06.814000 to 2022-04-26 21:00:59.647837. | 2022-05-02 12:27:16.028 Loaded depth data records for F.US.EPM22 2022-04-27 from 2022-04-27 08:49:51.244000 to 2022-04-27 20:30:33.170796. | 2022-05-02 12:27:19.068 Loaded depth data records for F.US.EPM22 2022-04-28 from 2022-04-28 11:22:09.367000 to 2022-04-28 19:47:24.522920. | 2022-05-02 12:27:21.093 Loaded depth data records for F.US.EPM22 2022-04-29 from 2022-04-29 07:20:20.209000 to 2022-04-29 22:00:00.064000. | 2022-05-02 12:27:23.003 Loaded depth data records for F.US.EPM22 2022-05-02 from 2022-05-02 09:07:25.008000 to 2022-05-02 12:26:50.327000. | 2022-05-02 12:27:23.097 F.US.EPM22[M] Point & Figure 10-1 #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 12:27:23.234 File >> Disconnect selected. | 2022-05-02 12:32:17.339 CQG WebAPI | Sending Web API Logoff message. | 2022-05-02 12:32:17.342 CQG WebSocket socket (1) | CloseSocket call. | 2022-05-02 12:32:17.342 CQG WebSocket | WebSocket closed. | 2022-05-02 12:32:17.342 CQG WebAPI | WebSocket closed. | 2022-05-02 12:32:17.342 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-05-02 12:32:17.342 SC Data - All Services | Waiting for socket receive thread to end | 2022-05-02 12:32:17.343 DTC Client socket (2) | CloseSocket call. | 2022-05-02 12:32:17.343 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2022-05-02 12:32:17.344 DTC Client socket (2) | Max send buffer size during socket life: 149 | 2022-05-02 12:32:17.344 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:32:17.344 SC Data - All Services | Disconnected from the server. | 2022-05-02 12:32:17.344 CQG WebAPI | Disconnected. | 2022-05-02 12:32:17.344 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-05-02 12:32:17.495 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:32:17.495 CQG WebAPI | Connecting to server api.cqg.com | 2022-05-02 12:32:20.722 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-05-02 12:32:20.722 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-05-02 12:32:20.722 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-05-02 12:32:20.723 CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2022-05-02 12:32:20.723 CQG WebSocket | Opening WebSocket. | 2022-05-02 12:32:20.863 CQG WebSocket | Sending WebSocket handshake. | 2022-05-02 12:32:20.863 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-05-02 12:32:21.475 CQG WebSocket | Server header | Connection: upgrade | 2022-05-02 12:32:21.475 CQG WebSocket | Server header | Sec-WebSocket-Accept: gx8l/HpSB3dMMqcgBYwapEbLIqQ= | 2022-05-02 12:32:21.475 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-05-02 12:32:21.475 CQG WebSocket | Server header | Upgrade: websocket | 2022-05-02 12:32:21.475 CQG WebSocket | Server header | | 2022-05-02 12:32:21.475 CQG WebSocket | Web socket state is now open. | 2022-05-02 12:32:21.475 CQG WebAPI | WebSocket connected. | 2022-05-02 12:32:21.475 CQG WebAPI | Sending market data logon message. | 2022-05-02 12:32:21.475 CQG WebAPI | Base Time: 2022-05-01T19:01:04. 2022-05-01 19:01:04 | 2022-05-02 12:32:22.241 CQG WebAPI | Logon successful. Session Token = lV+FVudn2VHOPiTIv8dDByPQDwb588/y7lrlEHwBU1gdMYoku+wbe73N1sQoAnN9G15xGJQcxn3 | 2022-05-02 12:32:22.241 CQG WebAPI | Connected to server complete. | 2022-05-02 12:32:22.241 Triggering next historical data download in queue. | 2022-05-02 12:32:22.245 Triggering next historical data download in queue. | 2022-05-02 12:32:22.245 Triggering next historical data download in queue. | 2022-05-02 12:32:22.245 Triggering next historical data download in queue. | 2022-05-02 12:32:22.245 Subscribing to symbol for symbol alert. F.US.EPM22 | 2022-05-02 12:32:22.245 Mapping F.US.EPM22 to ESM22. Service code: cme | 2022-05-02 12:32:22.245 Using symbol data fast lookup vector | 2022-05-02 12:32:22.245 SC Data - All Services | Starting real-time market data updates for: F.US.EPM22 (ESM22). ID: 1 Service code: cme | 2022-05-02 12:32:22.245 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2022-05-02 12:32:22.245 CQG WebAPI | Sending symbol resolution request for F.US.EPM22. ID: 563858 | 2022-05-02 12:32:22.245 SC Data - All Services | Requesting security definition data for: F.US.EPM22 (ESM22). ID: 1 | 2022-05-02 12:32:22.246 Updated verified funded futures trading account ending date to: 2022-06-01 11:32:22 | 2022-05-02 12:32:22.246 DTC Client socket (4) | Creating socket. | 2022-05-02 12:32:22.247 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-05-02 12:32:22.247 DTC Client socket (4) | Connecting to IP: 216.1.90.129. | 2022-05-02 12:32:22.247 CQG WebAPI | Sending Trade Accounts request message. | 2022-05-02 12:32:22.256 No download requests in the queue to start downloads for. | 2022-05-02 12:32:22.257 No download requests in the queue to start downloads for. | 2022-05-02 12:32:22.257 No download requests in the queue to start downloads for. | 2022-05-02 12:32:22.257 No download requests in the queue to start downloads for. | 2022-05-02 12:32:22.257 SC Data - All Services | Network connection to server complete. | 2022-05-02 12:32:22.371 SC Data - All Services | Starting socket receive thread. | 2022-05-02 12:32:22.371 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-02 12:32:22.371 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM22. Search Symbol: F.US.EPM22. Request ID: 563858. Contract ID: 1. | 2022-05-02 12:32:22.400 Requesting market depth updates for: F.US.EPM22 if supported. | 2022-05-02 12:32:22.458 Separate subscription for market depth updates not supported. F.US.EPM22 | 2022-05-02 12:32:22.458 Added historical Intraday data request for F.US.EPM22 to the queue. | 2022-05-02 12:32:22.458 Intraday data recording state for symbol F.US.EPM22 is set to download 'Pending'. | 2022-05-02 12:32:22.458 Triggering next historical data download in queue. | 2022-05-02 12:32:22.458 Delaying start of download for F.US.EPM22 | 2022-05-02 12:32:22.501 CQG WebAPI | Brokerage name: AMP3. Account Name: 150246 | 2022-05-02 12:32:22.501 Updated verified funded futures trading account ending date to: 2022-06-01 11:32:22 | 2022-05-02 12:32:22.501 CQG WebAPI | Sending collateral subscribe request. | 2022-05-02 12:32:22.501 Mapping F.US.MESM22 to MESM22. Service code: cme | 2022-05-02 12:32:22.660 SC Data - All Services | Starting real-time market data updates for: F.US.MESM22 (MESM22). ID: 2 Service code: cme | 2022-05-02 12:32:22.660 CQG WebAPI | Sending symbol resolution request for F.US.MESM22. ID: 563861 | 2022-05-02 12:32:22.660 SC Data - All Services | Requesting security definition data for: F.US.MESM22 (MESM22). ID: 2 | 2022-05-02 12:32:22.660 Added historical Intraday data request for F.US.MESM22 to the queue. | 2022-05-02 12:32:22.660 Intraday data recording state for symbol F.US.MESM22 is set to download 'Pending'. | 2022-05-02 12:32:22.660 Triggering next historical data download in queue. | 2022-05-02 12:32:22.660 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM22. Search Symbol: F.US.MESM22. Request ID: 563861. Contract ID: 2. | 2022-05-02 12:32:22.829 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-05-02 12:32:22.829 SC Data - All Services | Sending logon request message. | 2022-05-02 12:32:22.829 SC Data - All Services | Received logon response. | 2022-05-02 12:32:23.814 SC Data - All Services | Server Name: SC Realtime Server. | 2022-05-02 12:32:23.814 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-05-02 12:32:23.814 SC Data - All Services | Successfully connected. | 2022-05-02 12:32:23.814 SC Data - All Services | Trading is not supported. | 2022-05-02 12:32:23.814 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPM22 -> ESM22. Market Depth data restarted. | 2022-05-02 12:32:23.814 SC Data - All Services | Restarting real-time data updates for symbol: F.US.MESM22 -> MESM22 | 2022-05-02 12:32:23.814 SC Data - All Services | Clearing market depth for F.US.EPM22 | 2022-05-02 12:32:24.159 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPM22.2022-05-02.depth | 2022-05-02 12:32:24.161 SC Data - All Services | Received security definition for symbol F.US.EPM22 | 2022-05-02 12:32:24.161 SC Data - All Services | Received security definition for symbol F.US.MESM22 | 2022-05-02 12:32:24.163 CQG WebAPI | Sending positions subscribe request. RequestID: 563862 | 2022-05-02 12:32:25.338 CQG WebAPI | Sending orders subscribe request. RequestID: 563863 | 2022-05-02 12:32:25.338 Requesting market depth updates for: F.US.MESM22 if supported. | 2022-05-02 12:32:27.374 SC Data - All Services | Clearing market depth for F.US.MESM22 | 2022-05-02 12:32:27.873 HD Request # 3 | Downloading Intraday chart data for F.US.EPM22 to the file F.US.EPM22.scid. Service: cme | 2022-05-02 12:32:29.347 HD Request # 3 | Download start date-time: 2022-05-02 12:32:14.000000. File last date-time: 2022-05-02 12:32:14.985004 | 2022-05-02 12:32:29.347 HD Request # 3 | Using server: ds23.sierracharts.com port 10150 | 2022-05-02 12:32:29.347 Socket (5) | Creating socket. | 2022-05-02 12:32:29.348 Socket (5) | New receive buffer size: 5242880 | 2022-05-02 12:32:29.348 Socket (5) | Connecting to IP: 216.1.90.130. | 2022-05-02 12:32:29.348 HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-05-02 12:32:29.868 HD Request # 3 | Sending historical data logon request message. | 2022-05-02 12:32:29.868 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-05-02 12:32:14. Record interval: 0. Symbol: ESM22 | 2022-05-02 12:32:30.573 HD Request # 3 | Decompressing data. | 2022-05-02 12:32:30.831 HD Request # 3 | Receiving Intraday data for F.US.EPM22 starting at 2022-05-02 12:32:14.024000 | 2022-05-02 12:32:30.832 Socket (5) | CloseSocket call. | 2022-05-02 12:32:30.833 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:32:30.833 Historical data download thread signaled to stop. | 2022-05-02 12:32:30.847 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-05-02 12:32:17.675000 | 2022-05-02 12:32:30.847 HD Request # 3 | Received 65 Intraday data records from 2022-05-02 12:32:14.024000 to 2022-05-02 12:32:29.938000 (15.9 seconds) and wrote 47 records for F.US.EPM22 | 2022-05-02 12:32:30.847 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-05-02 11:32:29.938000 | 2022-05-02 12:32:30.852 Added 1 Time and Sales records to Intraday data file for F.US.EPM22 after download. | 2022-05-02 12:32:30.852 HD Request # 3 | Completion time: 1s | 2022-05-02 12:32:30.852 HD Request # 3 | Intraday data download complete for F.US.EPM22. Unique request ID: 3 | 2022-05-02 12:32:30.852 Removing historical data download ID 3. | 2022-05-02 12:32:30.852 Real-time Intraday chart data file updates started for F.US.EPM22 | 2022-05-02 12:32:30.852 Intraday chart data file opened for F.US.EPM22 | 2022-05-02 12:32:30.852 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-05-02 12:32:30.852 Triggering next historical data download in queue. | 2022-05-02 12:32:30.852 HD Request # 4 | Downloading Intraday chart data for F.US.MESM22 to the file F.US.MESM22.scid. Service: cme | 2022-05-02 12:32:30.852 HD Request # 4 | Download start date-time: 2022-05-02 12:32:16.000000. File last date-time: 2022-05-02 12:32:16.170000 | 2022-05-02 12:32:30.854 HD Request # 4 | Using server: ds21.sierracharts.com port 10149 | 2022-05-02 12:32:30.854 Socket (6) | Creating socket. | 2022-05-02 12:32:30.854 Socket (6) | New receive buffer size: 5242880 | 2022-05-02 12:32:30.854 Socket (6) | Connecting to IP: 216.1.90.129. | 2022-05-02 12:32:30.854 Socket (5) | Socket gracefully closed by remote side. | 2022-05-02 12:32:31.073 Socket (5) | Closed. | 2022-05-02 12:32:31.073 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-05-02 12:32:31.345 HD Request # 4 | Sending historical data logon request message. | 2022-05-02 12:32:31.345 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-05-02 12:32:16. Record interval: 0. Symbol: MESM22 | 2022-05-02 12:32:32.062 HD Request # 4 | Decompressing data. | 2022-05-02 12:32:32.301 HD Request # 4 | Receiving Intraday data for F.US.MESM22 starting at 2022-05-02 12:32:16.169000 | 2022-05-02 12:32:32.304 Socket (6) | CloseSocket call. | 2022-05-02 12:32:32.304 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:32:32.304 Historical data download thread signaled to stop. | 2022-05-02 12:32:32.330 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-05-02 12:32:17.675000 | 2022-05-02 12:32:32.330 HD Request # 4 | Received 35 Intraday data records from 2022-05-02 12:32:16.169000 to 2022-05-02 12:32:29.648004 (13.5 seconds) and wrote 29 records for F.US.MESM22 | 2022-05-02 12:32:32.331 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-05-02 11:32:29.648004 | 2022-05-02 12:32:32.335 Added 1 Time and Sales records to Intraday data file for F.US.MESM22 after download. | 2022-05-02 12:32:32.335 HD Request # 4 | Completion time: 2s | 2022-05-02 12:32:32.336 HD Request # 4 | Intraday data download complete for F.US.MESM22. Unique request ID: 4 | 2022-05-02 12:32:32.336 Removing historical data download ID 4. | 2022-05-02 12:32:32.336 Real-time Intraday chart data file updates started for F.US.MESM22 | 2022-05-02 12:32:32.336 Intraday chart data file opened for F.US.MESM22 | 2022-05-02 12:32:32.336 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-05-02 12:32:32.336 Triggering next historical data download in queue. | 2022-05-02 12:32:32.336 No download requests in the queue to start downloads for. | 2022-05-02 12:32:32.336 Socket (6) | Socket gracefully closed by remote side. | 2022-05-02 12:32:32.567 Socket (6) | Closed. | 2022-05-02 12:32:32.567 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM22.scid. Thread ID: 18328 | 2022-05-02 12:32:34.297 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM22.scid. Thread ID: 18328 | 2022-05-02 12:32:34.297 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-05-02 12:34:35.706 CQG WebSocket socket (1) | Closed. | 2022-05-02 12:34:35.706 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-05-02 12:34:35.706 DTC Client socket (2) | Closed. | 2022-05-02 12:34:35.706 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-05-02 12:35:05.719 DTC Client socket (2) | Deleting network socket now after delay. | 2022-05-02 12:35:05.719 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-05-02 12:35:11.466 The message log has been sent to support. | 2022-05-02 12:35:11.466 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-05-02 12:35:11.466 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-05-02 12:35:11.466 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-05-02 12:35:12.633 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-05-02 12:35:12.935 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-02 12:35:12.935 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-02 12:35:13.089 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-02 12:35:13.089 |
| [2022-05-02 13:02:00] |
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Set this option to Yes: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#SubscribeMarketByOrderDataWhenMarketDepthSubscribe And reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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