Support Board
Date/Time: Tue, 11 Mar 2025 17:01:24 +0000
Data Download Issues/Freezes
View Count: 466
| [2022-04-28 09:13:08] |
| User708526 - Posts: 26 |
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Dear SC Support, I am a subscriber for 3+ years now and overall with little issues on my Sierra Chart service. I am authorized to have 3 connections but I usually use/connect from two separate PCs. Let me explain that the issue is. Two-three weeks tgo I noticed that on one of my PCs Sierrac Chart world not load charts asterisks I started it. It plainly froze. Did some search about it on the SC website and re-installed SC a week or so ago but kept the Data folder intact (i.e. I deleted all other forlders before I installed SC again). Initially, that seem to work. However, yesterday It happened again. This time I deleted the data files (but kept all .DLL files intact) and re-installed teh SC latest version once again. Now, SC starts and after a while says that all the Historical Data have been downloaded but keeps freezing/reconnecting to download the continuous futures data. And that goes on and on without abating. Every few minutes the charts unfreeze, prices start moving for a 3-4 seconds and then freeze again and the green message that Historical Data gas been downloaded appears asking if we want to exit/delete the data and re-load them again. My two connections (one is using the SC All Services and the second one ia a CQG Web Api) work perfectly on the other PC (on one instance). I tried connecting to both seperately, and I faced now issues at all. It works smoothly with no issues whatsoever. Any advise to solve the problem before deleting everything and re-install SC from scratch? Many thanks in advance, Spyridon Vasileiou |
| [2022-04-28 13:16:07] |
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When you notice this are there any messages in the Window >> Message Log which give an indication of what is happening? Also run Sierra Chart in Safe Mode for now: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface: Problems Caused by Advanced Custom Studies Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-28 13:16:36
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