Support Board
Date/Time: Tue, 11 Mar 2025 02:29:55 +0000
No access to real time data - Eurex
View Count: 407
| [2022-04-26 06:35:19] |
| User793920 - Posts: 10 |
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Hello Support / Management of Sierra Chart, > > I hope my message finds you well. > > I am not able to have real time data from Eurex, nevertheless I have > paid already today in total 103 USD FOR 1 MONTH (AS PER YOUR > STATEMENT, 56 USD FOR SIERRA CHART TERMINAL 25 USD FOR EUREX , FOR > ADVANCED MBO + DENALI FEED IN REAL TIME + EUREX DATA FEED. > > Still I have got data for FDAX M22 futures with 15 MINUTES DELAY. What > I am able to see is I am forced to pay any additional fees calculated > from your website and still I do not have access, but still I am > forces to keep paying? > > When I will be able to have real time Depth of Markets and Top of Book > EUREX access in real time? Regards, M.Petkov |
| [2022-04-26 09:30:25] |
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We have activated the EUREX EOBI exchange fee on your account for 25 USD/month. You will now have real-time data. You will need to restart Sierra Chart if the real-time data does not automatically come. If you have any further issue, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-26 09:30:54
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