Support Board
Date/Time: Tue, 11 Mar 2025 18:05:59 +0000
Teton Disconnect - End of Day, Trade In Process
View Count: 793
| [2022-04-25 20:10:27] |
| SavantTrader - Posts: 110 |
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Dear Support: While in the middle of supervising an open trade (ESM22_FUT_CME), I received the attached disconnect message. Price was updating on the chart, but the bars had stopped updating to reflect the price. A reload of the chart did nothing. A restart of Sierra did not fix the problem. In addition, I have limits and stops that were in effect, and the trade still shows as open. Please help! Date Time Of Last Edit: 2022-04-25 20:48:09
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 TetonError.PNG / V - Attached On 2022-04-25 20:10:12 UTC - Size: 66.45 KB - 160 views |
| [2022-04-25 20:13:07] |
| SavantTrader - Posts: 110 |
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I can't change my stops or do anything, I get the message: Order modification failed | Teton CME Order Routing (Order cancel/replace reject). Info: Order modification failed (InternalOrderID) | Order routing server has no connection to the exchange server. Text: Attached order. Parent: 52743. Tag: 2T-OCO-4/10-BE. Internal Order ID: 52744. Service Order ID: 388756. Symbol: ESM22_FUT_CME. Account: XXXXXXX | 2022-04-25 16:11:54.661 * Order modification failed | Teton CME Order Routing (Order cancel/replace reject). Info: Order modification failed (InternalOrderID) | Order routing server has no connection to the exchange server. Text: Attached order. Parent: 52743. Tag: 2T-OCO-4/10-BE. Internal Order ID: 52744. Service Order ID: 388756. Symbol: ESM22_FUT_CME. Account: XXXXXXX | 2022-04-25 16:12:10.719 * I was unable to move my stop-loss, and get out of the trade earlier. Now, all of a sudden, connectivity to Teton seems to have been restored - but none of the rejected moves of my stop were accepted. My order now exited at the original stop-loss, not at the places I tried to slide my stop-loss to. I normally slide my stops a few bars below current price. All attempts to do so here were rejected with the above message. As a result, I was stopped out a much higher loss than necesary. Date Time Of Last Edit: 2022-04-25 20:50:31
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| [2022-04-25 21:30:25] |
| John - SC Support - Posts: 38581 |
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There was an issue which has been resolved. Refer to the following: Teton Interruption Around 4 PM US Eastern time For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-30 06:48:16] |
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There was hardware maintenance which we did Friday evening. Which lasted about three hours. The connectivity issue was expected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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