Support Board
Date/Time: Tue, 11 Mar 2025 16:45:47 +0000
Eurex Feed after sierra update
View Count: 533
| [2022-04-22 12:48:09] |
| AKR - Posts: 525 |
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Hello, is it normal, that anytime there is a new sierra version out my EUREX feed (denali via sierra) does not work anymore. Then I always need to update on latest version and then its there again. |
| [2022-04-22 13:22:44] |
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No, this does not make sense. When you have a problem we need to see the Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-22 13:22:51
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| [2022-04-26 06:24:20] |
| AKR - Posts: 525 |
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Did send the log via button "send for analysis". Symbol F.US.DDM22/F.US.FDXMM22
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| [2022-04-26 13:34:02] |
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The problem is, the wrong server is being connected to but we are not sure how this condition is arising in your case. For now restart Sierra Chart and enable Force Login: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-26 13:34:16
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| [2022-04-28 11:38:20] |
| Sierra_Chart Engineering - Posts: 18740 |
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We discovered the reason for the problem. We are putting out a new release now to resolve. More information about this is posted here: Live EUREX data ? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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