Support Board
Date/Time: Mon, 10 Mar 2025 23:02:07 +0000
[Order Allocation to Trade Accounts] Freezes/crashes when adding new accounts.
View Count: 478
| [2022-04-19 21:30:56] |
| yjseanlee - Posts: 4 |
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Hi guys. I followed the instructions on the official page to enable and add an account [Order Allocation to Trade Accounts: Setup Instructions]. I went back to add an additional one, but Sierra just freezes, then crashes. I'm not trying to add the currently selected (on Trade Window) account either. Not sure how to go about this, because I don't see an error message either. Thanks in advance. |
| [2022-04-19 21:38:08] |
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We will check on this right now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-19 22:09:32] |
| yjseanlee - Posts: 4 |
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Thank you. Meanwhile, would you happen to know where the Order Allocations account list is stored within the config files? Maybe I can manually add it for the time being. |
| [2022-04-19 23:22:52] |
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Can you provide us the chart, that you are using when this occurs . Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart And we also need the Sierra4.config file in your Sierra Chart installation folder. Attach that here as well. Both can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-19 23:31:51
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| [2022-04-19 23:30:55] |
| yjseanlee - Posts: 4 |
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Uploaded. Thanks again. |
Private File Private File |
| [2022-04-20 23:10:56] |
| Sierra_Chart Engineering - Posts: 18736 |
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We cannot reproduce the issue but we are adding some additional logging which may help us understand exactly what the issue is. This will be out in the next release coming out tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-20 23:11:06
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| [2022-04-20 23:14:24] |
| yjseanlee - Posts: 4 |
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Understand. Will be waiting patiently. Really appreciate you guys looking into this.
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