Support Board
Date/Time: Mon, 10 Mar 2025 23:16:39 +0000
Why my data still delayed 10:10 minutes
View Count: 561
| [2022-04-19 10:29:56] |
| OTLSignals - Posts: 4 |
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My GCM22-COMEX delay 10minutes data: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=63528 My payment actived: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=63529 How can i get data real-time for GCM22-COMEX. Thank a lot Date Time Of Last Edit: 2022-04-19 10:30:08
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| [2022-04-19 15:22:39] |
| John - SC Support - Posts: 38547 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-19 15:27:43] |
| OTLSignals - Posts: 4 |
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I register professional trading, and i don't need have trading account, what i need to do to get real-time data. thank a lot
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| [2022-04-19 16:55:50] |
| John - SC Support - Posts: 38547 |
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Sorry - we just saw the first non-professional exchange was active. The reason you are not getting real-time data for GC is that the instrument trades on the COMEX exchange, and you have only signed up for the CME exchange. You can add the COMEX exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed If you are having issues with data from the CME exchange as well, then please let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-19 17:09:04] |
| OTLSignals - Posts: 4 |
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very thank you. I got it
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