Support Board
Date/Time: Mon, 10 Mar 2025 23:11:12 +0000
Sierra connection
View Count: 497
| [2022-04-18 16:30:48] |
| User112741 - Posts: 4 |
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currently not able to connect to my data feed. I have Rithmic and it is not updating for whatever reason. I am getting the following error below. I connect and run through APEX not sure if their is something else I am suppose to be doing? - Notice: To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. For instructions, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees |
| [2022-04-18 17:19:05] |
| John - SC Support - Posts: 38547 |
|
You are setup to get your data for the CME Group from our Denali Exchange Data Feed. But, since you are signed up for the non-professional exchange, you need to connect to your live, funded, trading account in order to verify the account for the CME Group. You have not done this recently and you need to do it at least once a month. For instructions, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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