Support Board
Date/Time: Mon, 10 Mar 2025 22:30:35 +0000
Sierra Chart Transact
View Count: 793
| [2022-04-15 19:32:23] |
| User784473 - Posts: 1 |
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I paid my sierra chart account for 6 months yesterday and today I have no data updating. It says I'm connected and it also says delayed for some reason. I'm not sure what's going on but I also received a message about moving to a new service package or changing brokers (which I will not do) and something about a denali exchange...I know nothing about computers and have had trouble using the support in the past so I'm not sure what's going on or what to do? HELP
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| [2022-04-15 19:45:23] |
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First, the markets are closed today. We will have someone follow up with you regarding Transact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-15 21:51:21] |
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These are the choices that you have and we will help you through any one of the choices: Information for Transact Users for Versions 2354 and Higher | Post: 295723 We would recommend that you be open to changing to a different broker supporting our Teton order routing because we can provide you a much better solution at a lower cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-16 18:11:10] |
| Stage 5 Trading - Posts: 155 |
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I am sorry to hear you are not receiving live data in Sierra Chart from your Transact account. As a former Infinity Broker, I fully understand the potential hassle of changing brokerage firms and no longer being able to use the Transact AT. With that being said, Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. Personally, I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. You can open an account for as little as $100 and you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ Thank you, Anthony Giacomin Stage 5 Trading Corp. Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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