Support Board
Date/Time: Mon, 10 Mar 2025 23:13:18 +0000
Enable support for account
View Count: 478
| [2022-04-15 16:13:31] |
| User660727 - Posts: 50 |
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My last 2 requests for support have not received any response from Sierra Chart. This one from Jan: How to set hidden chart time zone to match study chart This one earlier this week: OpenChartOrGetChartReference() DaysToLoad incorrect Can you clarify what needs to be done so that support is enabled for my account? |
| [2022-04-15 16:54:10] |
| John - SC Support - Posts: 38547 |
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The questions in those posts are programming help, to which we generally do not respond as they are beyond the scope of the support that we provide. Refer to item #10 here: Support Board Posting Information: General Information For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-15 17:14:57] |
| User660727 - Posts: 50 |
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How to set hidden chart time zone to match study chart identifies a bug in your product including the code to reproduce it. What is the proper way to report a bug so that it can be resolved? |
| [2022-04-18 13:24:43] |
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That is not a bug. But it is an ACSIL enhancement request.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-18 22:34:56
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| [2022-04-19 14:45:09] |
| User660727 - Posts: 50 |
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You are correct, I linked the wrong thread. OpenChartOrGetChartReference() DaysToLoad incorrect is the bug. |
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