Support Board
Date/Time: Tue, 26 Nov 2024 09:34:35 +0000
Problems with SierraChart App
View Count: 1367
| [2014-04-24 10:39:42] |
| User33743 - Posts: 83 |
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Hi, I would like to report that with another and another upgrade of app we get more and more bugs than it was previously with older versions. 1. Problem with drawing candles - app without reason stops drawing candles on all timeframes. Need to restart whole app. 2.I expirienced that many times especcialy after first run app on morning, no data is delivered to app. After disconnent and connect, everything is good. 3. We expirienced also strange bug with drawing chart on 6EM today. Screens at the attachment. Screens were made on two different PC. Feel free to contact me if you need more information. Best Regards Adrian |
 6EM4 5 Min #5 41753.392.png / V - Attached On 2014-04-24 10:37:35 UTC - Size: 77.79 KB - 357 views 6EM4 [CV] 15 Min #4 41753.391.png / V - Attached On 2014-04-24 10:37:47 UTC - Size: 87.1 KB - 367 views |
| [2014-04-24 10:46:33] |
| User33743 - Posts: 83 |
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Hi guys, I forgot to add. We still suffering problems with volume data. Many times happened that on two PC we have different Volume per candle. There is need to reuploud data several times until we have same volume on candle. It's very inconvienent for us. |
| [2014-04-24 14:29:13] |
| User33743 - Posts: 83 |
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Hi, There is an example about volume. Situation happened after huge move on gold today. As you can see problem is critical. Regards Adrian |
| [2014-04-24 14:31:14] |
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You appear to be a TransAct user. Please understand we do not provide the data feed. It is provided by TransAct. 1, 2. For chart updating issues, refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html With the chart images you posted, we see data is repeating at the end of the chart. You need to re-download that data by following the instructions and help topic 2.1.2: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html This is usually the result of a time stamping problem with the data feed. I forgot to add. We still suffering problems with volume data. Many times happened that on two PC we have different Volume per candle. There is need to reuploud data several times until we have same volume on candle. It's very inconvienent for us. Please contact your broker about this. It is the responsibility of the data feed provider to help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-28 10:45:19] |
| User76837 - Posts: 7 |
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There is missing data You can see it on 1 minute chart. It occured on 24 april between 15:46 and 15:50 CEST Time Zone. When You reaload data there are still mising 4 one minute candelsticks. Can You fix that? Lukasz Date Time Of Last Edit: 2014-04-28 10:45:31
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| [2014-04-28 15:47:36] |
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For what symbol? This is something we can resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-28 16:37:22] |
| User76837 - Posts: 7 |
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I was writing about gold GCM4. Kind regards Lukasz |
| [2014-04-28 17:46:09] |
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We have patched the missing data for this symbol. Re-download the data following the instructions in help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-28 19:32:19] |
| User76837 - Posts: 7 |
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Thx a lot, could You also resolve same problem on 6EM4, same time on 24 april between 15:46 and 15:50 CEST Time Zone. Best regards Lukasz |
| [2014-04-29 07:59:43] |
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We will check on the missing data for 6EM4 for the times mentioned. In regards to April 18 , this is a holiday and April 19 is a Saturday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-01 07:28:27] |
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could You also resolve same problem on 6EM4, same time on 24 april between 15:46 and 15:50 CEST Time Zone.
The data has been reloaded for this symbol for this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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