Support Board
Date/Time: Mon, 10 Mar 2025 22:29:25 +0000
Data connection
View Count: 479
| [2022-04-13 15:24:24] |
| User536592 - Posts: 6 |
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Hi, im not getting any data today. Need a answer asap. Thanks |
| [2022-04-13 15:46:40] |
| John - SC Support - Posts: 38547 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-13 16:10:44] |
| User536592 - Posts: 6 |
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I think it has something to do with my hard disk is full. Could it be? I have no data for any symbol.
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| [2022-04-13 16:42:50] |
| John - SC Support - Posts: 38547 |
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It definitely could be if your disk is full. Refer to the following for information on how to limit the symbols that you are currently using and how to delete the related files. Make sure you go through the section to delete the files: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-15 18:38:36] |
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Let us know if more help is needed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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