Support Board
Date/Time: Mon, 10 Mar 2025 22:07:18 +0000
Chart is frozen
View Count: 464
| [2022-04-12 16:05:13] |
| User806021 - Posts: 6 |
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My Nq chart is frozen at 14189
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| [2022-04-12 16:59:16] |
| John - SC Support - Posts: 38547 |
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We are not seeing any issues with the data for NQ. What is the exact symbol that you have entered for the chart? Also, try selecting File >> Disconnect followed by File >> Connect to Data Feed. See if the chart starts updating for you after you do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-12 17:15:34] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-15 16:36:13] |
| User417575 - Posts: 1 |
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Hi, I'm experiencing the same problem. Software version: 2383 64-bit | 2022-04-15 12:34:56.750 Primary Thread ID: 15496 | 2022-04-15 12:34:56.750 Usage end date: 2022-05-16 | 2022-04-15 12:34:56.750 Enabled for: Advanced Features 2. | 2022-04-15 12:34:56.750 Enabled for: Sierra Chart Historical Data Service. | 2022-04-15 12:34:56.750 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-15 12:34:56.750 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-15 12:34:56.750 Current selected Data/Trading service: SC Data - All Services | 2022-04-15 12:34:56.750 Custom symbol settings values: enabled | 2022-04-15 12:34:56.750 Chart Update Interval: 500 | 2022-04-15 12:34:56.750 Intraday Data Storage Time Unit: 1 | 2022-04-15 12:34:56.750 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-15 12:34:56.750 2022-04-15 16:34:56 Local computer time in UTC | 2022-04-15 12:34:56.750 2022-04-15 12:34:56 Local computer time in SC Time Zone | 2022-04-15 12:34:56.750 2022-04-15 16:26:58 Server time in UTC | 2022-04-15 12:34:56.750 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-15 12:34:56.750 Program path: C:\SierraChart\ | 2022-04-15 12:34:56.750 Data Files path: C:\SierraChart\Data\ | 2022-04-15 12:34:56.750 OS Version Number: 10.0 | 2022-04-15 12:34:56.750 Locale Setting: C | 2022-04-15 12:34:56.750 DLLs: UserContributedStudies_64.dll | 2022-04-15 12:34:56.750 Allowed protected custom studies: | 2022-04-15 12:34:56.750 Crash reporter started: true | 2022-04-15 12:34:56.750 Thank you in advance! |
| [2022-04-15 16:46:51] |
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The markets are closed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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