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Date/Time: Fri, 29 Mar 2024 10:10:42 +0000



Disappearing fill color of imported rectangle drawing

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[2013-04-26 07:26:34]
User69112 - Posts: 3
I'm using a rectangle drawing on the chart for red-color filld rectangles:
http://www.sierrachart.com/image.php?l=1366961054538.png
Then I'm importing these rectangle to another chart:
http://www.sierrachart.com/image.php?l=1366961129398.png
As you can see, the fill color (red) disappeared and rectangle is shown "empty".
Could you please help?
[2013-04-30 20:35:16]
Sierra Chart Engineering - Posts: 104368
We cannot duplicate this problem. We will need to get your Chartbook to test it. Please follow these instructions to provide the Chartbook:
https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile

You could create us a new Chartbook just for testing purposes. It just needs to have 2 charts with the drawings that demonstrate the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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Date Time Of Last Edit: 2013-04-30 20:36:19
[2013-05-03 18:23:41]
User69112 - Posts: 3
Please see attached chartbook with 2 charts: "Original rectangles" and "Imported rectangles". If you change the vertical scale of the "Imported rectangles" chart, then rectangles' fill color will appear, but I expect the color to be visible for any vertical scaling.

Regards
Dmitry
attachmentMissingFillColorRectangles.cht - Attached On 2013-05-03 18:22:28 UTC - Size: 55.51 KB - 640 views
Attachment Deleted.
[2013-05-03 22:03:59]
Sierra Chart Engineering - Posts: 104368
It looks OK for us:
http://www.sierrachart.com/image.php?l=136761859331.png


What operating system are you using?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-04 04:06:02]
User69112 - Posts: 3
I'm using Windows 7 Enterprise.
Please pay attention to the difference in the vertical scales of 2 charts - I think this is a root cause of the problem. The original rectangle drawing is on a much more coarse scale than the scale of the chart which imports the drawing. If you play with a vertical scale of importing chart (pressing mouse left-button and moving cursor on the vertical scale), you'll see the color will appear and disappear, depending on how close the scale is to the original drawing chart's scale.
If you cannot reproduce, I'm ready to show it live on my computer.
[2013-05-06 23:42:53]
Sierra Chart Engineering - Posts: 104368
We tried altering the vertical scale, we cannot duplicate the problem.

We will check the code to see if there is anything we can do on our side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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