Support Board
Date/Time: Mon, 10 Mar 2025 20:41:36 +0000
Error loading NQTV symbols this morning
View Count: 521
| [2022-04-11 13:02:38] |
| frozentundra - Posts: 94 |
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Getting this error this morning: Download Failed Error downloading historical Intraday data for XXXX-NQTV. Historical data logon error: data files folder not set for service code: nasdaq_exchange.data. Any suggestions? Thank you in advance. |
 sc nqtv error.jpg / V - Attached On 2022-04-11 13:01:38 UTC - Size: 31.76 KB - 130 views |
| [2022-04-11 13:31:12] |
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Restart Sierra Chart and enable the Force Login option on the Login window. If there is any missing data, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-11 13:31:21
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| [2022-04-11 13:59:45] |
| frozentundra - Posts: 94 |
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Thank you that worked. Any idea what the root cause of this was? Something I did wrong? Should I continue to "Force Login" from now on?
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| [2022-04-11 14:08:44] |
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No nothing you did wrong. We are checking on a possible issue on our side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-11 14:12:31] |
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We identified the problem and resolved it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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