Support Board
Date/Time: Mon, 10 Mar 2025 19:25:58 +0000
Reset Counter
View Count: 495
| [2022-04-07 17:35:16] |
| User827613 - Posts: 3 |
|
Hi None subject concern mine. I try to relog my CDQ account, but none effect. In the screenshot, you can see my last position is a short and still open, with the chronometer keep going. Meanwhile, it's a short to close my last long (2 contrats). It is my yesterday session. I have a ghost position still open in my sierra chart. Meanwhile my broker is clear with non position opened. Can we reset de counter ? Thanks you for you help |
 Capture d’écran 2022-04-07 à 15.25.10.png / V - Attached On 2022-04-07 17:33:42 UTC - Size: 1.96 MB - 136 views |
| [2022-04-07 20:28:58] |
| John - SC Support - Posts: 38547 |
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We are not exactly sure what the issue is that you are having, as your image shows 0 trades. If you are having a problem with a position open that should be closed, then it sounds like you have a missing order fill from your trading service. If this is the case, then refer to the following: Trade Activity Log: Missing Order Fills from Trade Activity Log And also refer to the following which can help you identify the problem and gives other ways to fix things: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-08 12:08:27] |
| User827613 - Posts: 3 |
|
Hi, The link "Trade Activity Log: Missing Order Fills from Trade Activity Log" solved my issue. Thank you ! |
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