Support Board
Date/Time: Mon, 10 Mar 2025 17:31:05 +0000
Question about my SC and Denali package
View Count: 524
| [2022-04-06 20:14:27] |
| User890008 - Posts: 1 |
|
Hello SP, I paid for a 6-month (with Denali) Sierra Charts package. However, I received an email saying "Denali Data Feed Exchange(s) have been canceled on your account due to insufficient balance for renewal". Can someone, please, help me understand this? Thanks. |
| [2022-04-06 20:48:34] |
| John - SC Support - Posts: 38542 |
|
You paid for 6 months of Sierra Chart package 11 - correct. But the exchanges are separate from this and renew on the first day of each month. Therefore, you need to have funds available to pay for the exchange(s) that you have activated. You can reactivate the exchanges that did not renew by going to the Recurring Services page, scrolling to the bottom, and selecting the Reactivate Exchange button for the exchanges you want to reactivate. You can access the Recurring Services page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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