Support Board
Date/Time: Mon, 10 Mar 2025 17:25:40 +0000
Data Feed isn't coming in
View Count: 471
| [2022-04-05 13:50:02] |
| cyclistbw - Posts: 11 |
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I have done a roll over on my account and just updated to get live data however I have to manually update it by disconnecting and then reconnecting my data feed. I must have missed checking something that says live data continuous or something?
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| [2022-04-05 14:27:34] |
| John - SC Support - Posts: 38542 |
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What is one symbol for which you are having an issue? And then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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