Support Board
Date/Time: Mon, 10 Mar 2025 16:16:51 +0000
not able to connect
View Count: 427
| [2022-04-04 16:27:49] |
| Aloutfi11 - Posts: 25 |
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everytime I try to connect a message is popping up and saying: "CQG WebAPI Logon unsuccessful. Your logon is disabled. Contact your FCM." Why am I getting this error message? Thank you, Armando |
| [2022-04-04 17:13:41] |
| John - SC Support - Posts: 38530 |
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Your broker has disabled your account. You need to ask them why this occurred.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-04 17:33:24] |
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To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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