Support Board
Date/Time: Mon, 10 Mar 2025 16:16:34 +0000
service package 11
View Count: 501
| [2022-04-04 12:10:27] |
| User238343 - Posts: 20 |
|
i have enabled service package 11 including dinali feed which is enabled. i have enabled Allow support for sierra chart data feed as per instructions and just connected to my trading account-monthly requirement. still my charts are delayed. only difference this month is i allow my additional dinali feed 3.50$ expires as i do not need anything extra with service package 11 activated. (which included denali as well) i dont understand why charts are delayed. pls help |
| [2022-04-04 16:29:45] |
| John - SC Support - Posts: 38530 |
|
You do still need to pay the exchange fee in order to get the data. We see that you have the exchange activated at this time, and the rest of your account looks good. If you are still having an issue then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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