Support Board
Date/Time: Mon, 10 Mar 2025 16:06:55 +0000
Moving to 11 Advanced + Denali Data
View Count: 501
| [2022-04-03 23:17:21] |
| User441676 - Posts: 6 |
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Dear Madam/Sir, I have currently option 5 with 48 days left on an advanced 3 month's purchased. I have the desire to move to live data an acquire the option 11- Advanced + Denali live data with immediate effect. Can you please, advise how I can do that? And also how to get a refund towards the new option from the time remaining and paid in advance for acquired and paid 5 acquired? Your website doesn't offer direct clarity on the above. Kindest Regards |
| [2022-04-03 23:36:22] |
| Tonkadad - Posts: 235 |
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My experience with SC and switching plans is, just select the new plan you want and it automatically adjusts your remaining credit to the new plan. These guys are straight shooters. |
| [2022-04-04 15:53:27] |
| John - SC Support - Posts: 38530 |
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As stated above, you can change your plan at any time - what happens is that we adjust the end date of your usage time based on the difference in the package pricing. The following gives you the instructions on how to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. This is also covered in the Setup Instructions for the Denali Exchange Data Feed which is at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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