Support Board
Date/Time: Tue, 26 Nov 2024 06:26:53 +0000
Connection to Data Feed
View Count: 1058
| [2014-04-23 09:58:51] |
| User75439 - Posts: 18 |
|
I'm package 5 subscriber and add credit (35$ + 17.5$)to my account in order to receive CME Real and historical Data feed with SC (I have a trading account with IB). I do not mange to connect to you. I did change in the global setting to SC Exchange DATA but for reason I do not understand receive a reply I have to change my package |
| [2014-04-23 10:04:46] |
| |
|
Update Sierra Chart to the current version with Help >> Download Current Version. To receive the Sierra Chart CME data feed, you need to connect to your Interactive Brokers account. Follow the set up instructions beginning with step 1 here: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-08 03:44:42
|
| [2014-04-23 10:06:19] |
| |
|
We have checked your account and you have not activated the Sierra Chart Exchange Data feed on your account. So that needs to be done. Follow the set up instructions in the link we gave in the prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-23 10:18:58] |
| User75439 - Posts: 18 |
|
I did change it but still receive the comment that my current support package does not support this service. I'm looking for an intra day breadth indicators Intra day Advance decline and intra day Ticks for NYSE and S&P 500) that IB does not support. This is the reason I did add extra layer of Data feed provider on top of IB |
| [2014-04-23 17:54:40] |
| |
|
Please do not subscribe to the Sierra Chart Exchange Data Feed. That is not what you want and it is not refundable. What you want to use is the Sierra Chart Market Statistics Data Service: https://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: