Support Board
Date/Time: Mon, 10 Mar 2025 14:01:23 +0000
Nasdaq data frozen
View Count: 491
| [2022-04-01 16:04:35] |
| User785437 - Posts: 5 |
|
Hi, My Nasdaq data is frozen. It worked yesterday. Please help. Thank you. |
| [2022-04-01 16:07:01] |
| |
|
Everything looks fine in regards to your Sierra Chart account for NASDAQ data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 16:28:41] |
| User785437 - Posts: 5 |
|
Ok I did all the recommendations above. I also did a fresh install of Sierra Chart. I used the symbol AAPL. Here is the log. Symbol settings could not be loaded because there are no applicable files to load. | 2022-04-01 16:24:00.633 Requested symbol settings for service code scdataallservices. Request ID: 1. | 2022-04-01 16:24:00.634 Reading Internal Order ID file. | 2022-04-01 16:24:00.706 Reading Trade Orders file. | 2022-04-01 16:24:00.985 Reading Trade Positions file. | 2022-04-01 16:24:00.986 Reading Trade Account Data files. | 2022-04-01 16:24:00.986 Software version: 2376 64-bit | 2022-04-01 16:24:01.032 Primary Thread ID: 67396 | 2022-04-01 16:24:01.032 Usage end date: 2022-09-26 | 2022-04-01 16:24:01.032 Enabled for: Advanced Features 2. | 2022-04-01 16:24:01.032 Enabled for: Sierra Chart Historical Data Service. | 2022-04-01 16:24:01.032 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-01 16:24:01.032 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-01 16:24:01.032 Enabled for exchange2: CME (Trading Account Required) | 2022-04-01 16:24:01.032 Enabled for exchange2: CBOT (Trading Account Required) | 2022-04-01 16:24:01.032 Enabled for exchange2: COMEX (Trading Account Required) | 2022-04-01 16:24:01.032 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-04-01 16:24:01.032 Enabled for exchange2: fairx_exchange.data | 2022-04-01 16:24:01.032 Enabled for exchange2: NASDAQ US stock data | 2022-04-01 16:24:01.032 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-01 16:24:01.032 Current selected Data/Trading service: SC Data - All Services | 2022-04-01 16:24:01.032 Custom symbol settings values: enabled | 2022-04-01 16:24:01.032 Chart Update Interval: 500 | 2022-04-01 16:24:01.032 Intraday Data Storage Time Unit: 1 | 2022-04-01 16:24:01.032 Time Zone: +00:00:00 (UTC+00) | 2022-04-01 16:24:01.032 2022-04-01 16:24:01 Local computer time in UTC | 2022-04-01 16:24:01.032 2022-04-01 16:24:01 Local computer time in SC Time Zone | 2022-04-01 16:24:01.032 2022-04-01 16:23:58 Server time in UTC | 2022-04-01 16:24:01.032 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-04-01 16:24:01.032 Program path: C:\SierraChart\ | 2022-04-01 16:24:01.032 Data Files path: C:\SierraChart\Data\ | 2022-04-01 16:24:01.032 OS Version Number: 10.0 | 2022-04-01 16:24:01.032 Locale Setting: C | 2022-04-01 16:24:01.032 DLLs: UserContributedStudies_64.dll | 2022-04-01 16:24:01.032 Allowed protected custom studies: SST_FreeBundle | 2022-04-01 16:24:01.032 Crash reporter started: true | 2022-04-01 16:24:01.032 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-04-01 16:24:01.164 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-04-01 16:24:01.355 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-04-01 16:24:01.355 Received 5 login tokens. | 2022-04-01 16:24:01.654 Canceling symbol settings request. Request ID: 1. | 2022-04-01 16:24:02.436 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2022-04-01 16:24:02.436 Downloading user file: 18759 | 2022-04-01 16:24:03.893 Symbol settings received. Request ID: 2. | 2022-04-01 16:24:05.811 File has been written to: C:\SierraChart\Data\sst_FreeBundle_64.dll. File Size: 1044480 bytes. | 2022-04-01 16:24:06.943 SC Data - All Services | Connected to server complete. | 2022-04-01 16:24:08.101 Triggering next historical data download in queue. | 2022-04-01 16:24:08.102 Triggering next historical data download in queue. | 2022-04-01 16:24:08.102 Triggering next historical data download in queue. | 2022-04-01 16:24:08.102 Triggering next historical data download in queue. | 2022-04-01 16:24:08.102 No download requests in the queue to start downloads for. | 2022-04-01 16:24:08.108 No download requests in the queue to start downloads for. | 2022-04-01 16:24:08.110 No download requests in the queue to start downloads for. | 2022-04-01 16:24:08.111 No download requests in the queue to start downloads for. | 2022-04-01 16:24:08.112 Enabling compression for file: C:\SierraChart\Data\AAPL.scid. This may take a while. | 2022-04-01 16:24:21.468 File compression enabled. C:\SierraChart\Data\AAPL.scid. CompressionState=0 | 2022-04-01 16:24:21.468 AAPL 1 Min #1 | Reloading chart. | 2022-04-01 16:24:21.470 AAPL 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid | 2022-04-01 16:24:21.491 Using symbol data fast lookup vector | 2022-04-01 16:24:21.967 SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 1 Service code: equities.us | 2022-04-01 16:24:21.968 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2022-04-01 16:24:21.968 SC Data - All Services | Requesting security definition data for: AAPL. ID: 1 | 2022-04-01 16:24:21.968 Starting DelayedDownloadMonitoringTimer | 2022-04-01 16:24:21.968 Starting HDTimeoutTimer | 2022-04-01 16:24:21.969 Added historical Intraday data request for AAPL to the queue. | 2022-04-01 16:24:21.969 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2022-04-01 16:24:21.969 Triggering next historical data download in queue. | 2022-04-01 16:24:21.969 Delaying start of download for AAPL | 2022-04-01 16:24:21.969 HD Request # 1 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2022-04-01 16:24:26.976 HD Request # 1 | Download start date-time: 2021-09-27 16:24:26.000000. File last date-time: 00:00:00.000000 | 2022-04-01 16:24:26.976 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-04-01 16:24:26.977 Socket (1) | Creating socket. | 2022-04-01 16:24:26.978 Socket (1) | New receive buffer size: 5242880 | 2022-04-01 16:24:26.978 Socket (1) | Connecting to IP: 8.18.161.133. | 2022-04-01 16:24:26.978 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-04-01 16:24:27.098 HD Request # 1 | Sending historical data logon request message. | 2022-04-01 16:24:27.098 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-09-27 16:24:26. Record interval: 1. Symbol: AAPL | 2022-04-01 16:24:27.674 HD Request # 1 | Decompressing data. | 2022-04-01 16:24:27.809 HD Request # 1 | Receiving Intraday data for AAPL starting at 2021-09-27 16:24:26.908000 | 2022-04-01 16:24:28.241 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-09-27 16:24:26.908000 | 2022-04-01 16:24:29.185 Socket (1) | CloseSocket call. | 2022-04-01 16:25:50.884 Historical data download thread signaled to stop. | 2022-04-01 16:25:50.884 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-04-01 16:25:50.884 HD Request # 1 | Received 3111310 Intraday data records from 2021-09-27 16:24:26.908000 to 2022-04-01 16:25:48.082000 (186.0 days) and wrote 3111310 records for AAPL | 2022-04-01 16:25:50.884 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-04-01 16:25:48.082000 | 2022-04-01 16:25:50.894 HD Request # 1 | Completion time: 1m 24s | 2022-04-01 16:25:50.894 HD Request # 1 | Intraday data download complete for AAPL. Unique request ID: 1 | 2022-04-01 16:25:50.894 Removing historical data download ID 1. | 2022-04-01 16:25:50.894 Real-time Intraday chart data file updates started for AAPL | 2022-04-01 16:25:50.894 Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid. Thread ID: 67396 | 2022-04-01 16:25:50.894 Intraday chart data file opened for AAPL | 2022-04-01 16:25:50.894 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-04-01 16:25:50.894 Triggering next historical data download in queue. | 2022-04-01 16:25:50.894 No download requests in the queue to start downloads for. | 2022-04-01 16:25:50.894 Socket (1) | Socket gracefully closed by remote side. | 2022-04-01 16:25:50.946 Socket (1) | Closed. | 2022-04-01 16:25:50.946 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-04-01 16:26:04.997 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-01 16:26:07.392 |
| [2022-04-01 16:37:38] |
| |
|
Change the symbol to AAPL-NQTV Instructions: Changing the Symbol of a Chart: Changing the Symbol of a Chart or Trade DOM Through Chart Settings Refer to step 7 here: How to Use New NASDAQ Total View Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-01 16:37:59
|
| [2022-04-01 16:44:41] |
| User785437 - Posts: 5 |
|
Problem solved. I needed to add -NQTV after the symbol. Thank you for your help.
|
To post a message in this thread, you need to log in with your Sierra Chart account: