Support Board
Date/Time: Mon, 10 Mar 2025 16:10:16 +0000
Nasdaq Indices Symbol Not Working
View Count: 604
| [2022-04-01 15:22:20] |
| User609134 - Posts: 14 |
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Hi, The data feed for $INX and all other symbols sitting within the Nasdaq Indices feed is/are not working. I have never experienced this before. CME data is fine. I have updated to the current version of Sierra, re-loaded the charts on numerous occasions the feed is static and can only be updated if disconnect and reconnect data. I do not trade via Sierra or a futures broker - I spreadbet via a broker outside of Sierra charts. I pay $25 per month for the SC Data feed and $5 per index - this in addition to the Denali fee. |
| [2022-04-01 18:08:27] |
| John - SC Support - Posts: 38530 |
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Your account setup looks good, so you should not be having an issue with $INX. We need to see your Message Log to see if there is any information in there. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-04 14:10:41] |
| User609134 - Posts: 14 |
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Hi, Unfortunately I am still not receiving any data for $IUXX and all other symbols sitting within the Nasdaq suite. Please see below a copy of the message log. Software version: 2376 64-bit | 2022-04-04 10:07:27.938 Primary Thread ID: 12624 | 2022-04-04 10:07:27.938 Usage end date: 2022-08-08 | 2022-04-04 10:07:27.938 Enabled for: Sierra Chart Historical Data Service. | 2022-04-04 10:07:27.938 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-04-04 10:07:27.938 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-04 10:07:27.938 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-04 10:07:27.938 Enabled for exchange: S&P Indices | 2022-04-04 10:07:27.938 Enabled for exchange: Euronext Equities Delayed | 2022-04-04 10:07:27.938 Enabled for exchange2: CME | 2022-04-04 10:07:27.938 Enabled for exchange2: fairx_exchange.data | 2022-04-04 10:07:27.938 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-04 10:07:27.938 Current selected Data/Trading service: SC Data - All Services | 2022-04-04 10:07:27.938 Custom symbol settings values: enabled | 2022-04-04 10:07:27.938 Chart Update Interval: 500 | 2022-04-04 10:07:27.938 Intraday Data Storage Time Unit: 0 | 2022-04-04 10:07:27.938 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-04 10:07:27.938 2022-04-04 14:07:27 Local computer time in UTC | 2022-04-04 10:07:27.938 2022-04-04 10:07:27 Local computer time in SC Time Zone | 2022-04-04 10:07:27.938 2022-04-04 06:41:35 Server time in UTC | 2022-04-04 10:07:27.938 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-04 10:07:27.938 Program path: C:\SierraChart\ | 2022-04-04 10:07:27.938 Data Files path: C:\SierraChart\Data\ | 2022-04-04 10:07:27.938 OS Version Number: 10.0 | 2022-04-04 10:07:27.938 Locale Setting: C | 2022-04-04 10:07:27.938 DLLs: MAutoFloorCeiling_64.dll, MBidAskOscillator_64.dll, MBoxChart_64.dll, MBoxHistogram_64.dll, MBoxWaveXE_64.dll, MCumulativeDelta_64.dll, MGannSwing_64.dll, MPace_64.dll, MWaveChart_64.dll, MWaveHistogram_64.dll, RIOT DAY OPEN OHLC.dll, TradingriotSuite_64.dll, UserContributedStudies_64.dll | 2022-04-04 10:07:27.938 Allowed protected custom studies: zyp_download_free | 2022-04-04 10:07:27.938 Crash reporter started: true | 2022-04-04 10:07:27.938 $IUXX 1 Min #5 | Reloading chart. | 2022-04-04 10:08:12.148 $IUXX 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-04 10:08:12.192 $IUXX 1 Min #5 | Reloading chart. | 2022-04-04 10:08:31.850 $IUXX 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-04 10:08:31.892 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-04 10:09:07.873 DTC Client socket (1) | Closed. | 2022-04-04 10:09:07.873 DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-04 10:09:07.873 DTC Client socket (4) | Closed. | 2022-04-04 10:09:07.873 DTC Client socket (1) | Deleting network socket now after delay. | 2022-04-04 10:09:37.884 DTC Client socket (4) | Deleting network socket now after delay. | 2022-04-04 10:09:37.884 |
| [2022-04-04 14:32:29] |
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You will need to activate the NASDAQ indices exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-04 14:32:48
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| [2022-04-04 14:56:30] |
| User609134 - Posts: 14 |
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That's really odd. I did not de-activate the exchange - both the S&P and Nasdaq exchanges have been live on my account for quite some time. I will re-activate it now - very odd. Thank you for your help. |
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