Support Board
Date/Time: Mon, 10 Mar 2025 16:14:10 +0000
Please help no data with the Sierra Chart
View Count: 600
| [2022-04-01 13:46:32] |
| User488171 - Posts: 24 |
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Please help me get the data on my charts i paid the monthly fee for a standard service but the data is not showing in my charts. Thank You
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 no-data-at-the-open.PNG / V - Attached On 2022-04-01 13:44:47 UTC - Size: 87.28 KB - 127 views Attachment Deleted. |
| [2022-04-01 14:04:39] |
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You need real-time US stock data? First thing to do is to change the symbol to the NASDAQ TotalView symbol format. Refer to step 7 here for that format: How to Use New NASDAQ Total View Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-01 14:05:17
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| [2022-04-01 14:27:45] |
| User488171 - Posts: 24 |
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Thank you for the quick reply i have added my Interactive Brokers account info, subscribed to the standard + Denali package data is showing but its delayed. How can we fix this to make the data real time? Thanks |
| [2022-04-01 16:09:23] |
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The NASDAQ data feed is active on your account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 17:20:19] |
| User488171 - Posts: 24 |
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When syncing my Interactive Account Brokerage account with your charts i was able to get live data. Now i want to be able to remove my trading account my account and just connect to Sierra chart data will that turn off my live time data? I believe i read somewhere that this needs to be done to verify funds in my account and than i can disable this feature. Thanks
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| [2022-04-01 18:11:57] |
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To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 21:43:57] |
| User488171 - Posts: 24 |
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Is it possible to change from Military time to a regular time display on charts?
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| [2022-04-01 22:21:08] |
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No this format is not supported in Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-04 14:08:55] |
| User488171 - Posts: 24 |
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I need to schedule an remote assistance because my live time data is not working by itself. It only works when my Interactive Broker is linked with my account. Please help this is become very frustrating not able to use your chart as standalone without having to use my brokers account data.
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| [2022-04-04 14:31:01] |
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First thing we want you to do is to translate the symbols to the current service using this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-04 14:31:19
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