Support Board
Date/Time: Mon, 10 Mar 2025 14:01:42 +0000
Position invisible
View Count: 510
| [2022-03-30 15:55:13] |
| User370393 - Posts: 2 |
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Hello, I have a serious problem with my platform. When I take a position on the Dax microphone, I have an additional position that appears in time and in profits without ever having access to it. This is a big problem because I don't know the nature of the position (long or short) and I have no way to close it. I have already contacted my broker who confirms that I have no latent position. Moreover, the order statement does not match my broker's statement. The configuration of my CQG is consistent. My Sierra Chart platform is up to date. Can you solve the problem urgently please because I am real and not in simulation! This problem coming from your platform could cost me my capital!!! Moreover the losses incurred may be your responsibility but my lawyer is already on the file. Please contact me or provide me with a quick solution to this huge problem. I send you a few screenshots where you will see my profit of this 30.03.22 with my broker (+15) and the loss according to your platform (-16). You will also see my 5 positions of the days (that long) with the small blue triangle and the time spent more than 22h on it which is impossible! In short, I seriously doubt the reliability of your platform in real! Each time I'm opening new position an invisible position is working but I don't know which position!!! Date Time Of Last Edit: 2022-03-30 15:57:54
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 new position micro dax 30.03.22.png / V - Attached On 2022-03-30 15:56:46 UTC - Size: 295.28 KB - 130 views fin de position micro dax 30.03.22.png / V - Attached On 2022-03-30 15:56:55 UTC - Size: 349.02 KB - 120 views PAs de trade pour moi mais la plateforme oui.png / V - Attached On 2022-03-30 15:57:03 UTC - Size: 334.06 KB - 133 views |
| [2022-03-31 14:12:38] |
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If there is an incorrect Position Display, then refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity If the Daily Profit/Loss is incorrect, then refer to: Help With Daily Profit/Loss Value If there are incorrect Trade Statistics within a chart, then refer to these particular sections to make sure you have the correct Trades List Starting Date-Time and the correct Reset Time: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Trade Activity Log: Understanding Daily Trade Statistics Reset Time And there must be no missing order fills: Trade Activity Log: Missing Order Fills from Trade Activity Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-31 14:15:03
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