Support Board
Date/Time: Mon, 10 Mar 2025 13:31:36 +0000
Trading data
View Count: 519
| [2022-03-28 15:31:53] |
| User153524 - Posts: 1 |
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Hello, I took the subscription number 12 but by opening the chart I realize that only that of the gold GcJ22 loads the data. I do not understand why. Can you help me? Thank you |
| [2022-03-28 18:08:49] |
| John - SC Support - Posts: 38516 |
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First, the main issue is that you do not have any exchanges active on the Denali Exchange Data Feed. Second, if you are wanting data for the CME Group, then you need to be aware of the CME Group requirement that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not already have a trading account that you can connect to for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Otherwise, if you are just wanting the delayed streaming data, then refer to the following to ensure you are getting the MBO data: Market By Order Data: Step-by-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-30 17:35:45] |
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If you are not getting a chart at all, we need the following information: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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