Support Board
Date/Time: Mon, 10 Mar 2025 10:29:27 +0000
Unable to open chartbooks. Getting error 1392
View Count: 459
| [2022-03-28 13:41:33] |
| User174163 - Posts: 4 |
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Reading Internal Order ID file. | 2022-03-28 08:28:33.106 Reading Trade Orders file. | 2022-03-28 08:28:33.223 Reading Trade Positions file. | 2022-03-28 08:28:33.278 Reading Trade Account Data files. | 2022-03-28 08:28:33.278 UDPListener (1412). Port 22904 | Listening on UDP port 22904. | 2022-03-28 08:28:33.323 Software version: 2325 64-bit | 2022-03-28 08:28:33.323 Primary Thread ID: 9420 | 2022-03-28 08:28:33.323 Usage end date: 2022-04-07 | 2022-03-28 08:28:33.323 Enabled for: Advanced Features 2. | 2022-03-28 08:28:33.323 Enabled for: Sierra Chart Historical Data Service. | 2022-03-28 08:28:33.323 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-28 08:28:33.323 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-28 08:28:33.323 Enabled for exchange2: fairx_exchange.data | 2022-03-28 08:28:33.323 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-28 08:28:33.323 Current selected Data/Trading service: CQG WebAPI | 2022-03-28 08:28:33.323 Custom symbol settings values: disabled | 2022-03-28 08:28:33.323 Chart Update Interval: 500 | 2022-03-28 08:28:33.323 Intraday Data Storage Time Unit: 0 | 2022-03-28 08:28:33.323 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-28 08:28:33.323 2022-03-28 13:28:33 Local computer time in UTC | 2022-03-28 08:28:33.323 2022-03-28 08:28:33 Local computer time in SC Time Zone | 2022-03-28 08:28:33.323 2022-03-28 13:28:31 Server time in UTC | 2022-03-28 08:28:33.323 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-28 08:28:33.323 Program path: D:\Local Disk\SierraChart\ | 2022-03-28 08:28:33.323 Data Files path: D:\Local Disk\SierraChart\Data\ | 2022-03-28 08:28:33.323 OS Version Number: 10.0 | 2022-03-28 08:28:33.323 Locale Setting: C | 2022-03-28 08:28:33.323 DLLs: DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ETOFSv3.dll, ETOFSv3_64.dll, ExahustionDetector_64.dll, IPSEdge.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll | 2022-03-28 08:28:33.324 Allowed protected custom studies: zyp_download_free | 2022-03-28 08:28:33.324 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-03-28 08:28:33.343 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-28 08:28:33.386 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-28 08:28:33.547 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-28 08:28:33.547 Received 5 login tokens. | 2022-03-28 08:28:33.828 Symbol settings MD5 received. Request ID: 1. | 2022-03-28 08:28:35.383 Symbol settings are up-to-date for cqg. | 2022-03-28 08:28:35.383 CQG WebAPI | Connecting to server api.cqg.com | 2022-03-28 08:28:40.077 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-03-28 08:28:40.077 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-03-28 08:28:40.137 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-03-28 08:28:40.137 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-03-28 08:28:40.137 CQG WebSocket | Opening WebSocket. | 2022-03-28 08:28:40.188 CQG WebSocket | Sending WebSocket handshake. | 2022-03-28 08:28:40.188 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-28 08:28:40.345 CQG WebSocket | Server header | Connection: upgrade | 2022-03-28 08:28:40.345 CQG WebSocket | Server header | Sec-WebSocket-Accept: z+yx29CIeBTEn0NLgxnCynjwM0k= | 2022-03-28 08:28:40.345 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-03-28 08:28:40.345 CQG WebSocket | Server header | Upgrade: websocket | 2022-03-28 08:28:40.345 CQG WebSocket | Server header | | 2022-03-28 08:28:40.345 CQG WebSocket | Web socket state is now open. | 2022-03-28 08:28:40.345 CQG WebAPI | WebSocket connected. | 2022-03-28 08:28:40.345 CQG WebAPI | Sending market data logon message. | 2022-03-28 08:28:40.345 CQG WebAPI | Base Time: 2022-03-26T20:51:09. 2022-03-26 20:51:09 | 2022-03-28 08:28:40.465 CQG WebAPI | Logon successful. Session Token = 5E5znQdT1DXMjK6epWlF5cZNoFnHr1SpFKxEJvEmJ64DybZz9zSeTqgDgquSzxJb7y62VKSU9Jx | 2022-03-28 08:28:40.465 CQG WebAPI | Connected to server complete. | 2022-03-28 08:28:40.465 Triggering next historical data download in queue. | 2022-03-28 08:28:40.465 Triggering next historical data download in queue. | 2022-03-28 08:28:40.465 Triggering next historical data download in queue. | 2022-03-28 08:28:40.465 Triggering next historical data download in queue. | 2022-03-28 08:28:40.465 Updated verified funded futures trading account ending date to: 2022-04-27 13:28:40 | 2022-03-28 08:28:40.469 CQG WebAPI | Sending Trade Accounts request message. | 2022-03-28 08:28:40.469 No download requests in the queue to start downloads for. | 2022-03-28 08:28:40.469 No download requests in the queue to start downloads for. | 2022-03-28 08:28:40.469 No download requests in the queue to start downloads for. | 2022-03-28 08:28:40.469 No download requests in the queue to start downloads for. | 2022-03-28 08:28:40.469 CQG WebAPI | Brokerage name: AMP. Account Name: 149440 | 2022-03-28 08:28:40.573 Updated verified funded futures trading account ending date to: 2022-04-27 13:28:40 | 2022-03-28 08:28:40.573 CQG WebAPI | Sending collateral subscribe request. | 2022-03-28 08:28:40.573 CQG WebAPI | Sending positions subscribe request. RequestID: 280080 | 2022-03-28 08:28:43.457 CQG WebAPI | Sending orders subscribe request. RequestID: 280081 | 2022-03-28 08:28:43.457 Error creating Intraday data file: D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:45.148 * Chart (F.US.EPM22) | Failed to get dates from Intraday data file. Failed to open the file D:\Local Disk\SierraChart\Data\F.US.EPM22.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:45.149 * F.US.EPM22 6.00 Range #2 | Reloading chart. | 2022-03-28 08:28:45.150 Error creating Intraday data file: D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:45.152 * F.US.EPM22 6.00 Range #2 | Failed to get dates from Intraday data file. Failed to open the file D:\Local Disk\SierraChart\Data\F.US.EPM22.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:45.153 * Failed to open the file D:\Local Disk\SierraChart\Data\F.US.EPM22.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:45.154 * F.US.EPM22 6.00 Range #2 | Error opening or reading chart data file. File: D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:45.162 * CQG WebAPI | Starting real-time market data updates for: F.US.EPM22. ID: 1 Service code: cqg | 2022-03-28 08:28:45.651 CQG WebAPI | Sending symbol resolution request for F.US.EPM22. ID: 280082 | 2022-03-28 08:28:45.651 CQG WebAPI | Requesting security definition data for: F.US.EPM22. ID: 1 | 2022-03-28 08:28:45.651 CQG WebAPI | Using primary service for historical data for F.US.EPM22 | 2022-03-28 08:28:45.651 Starting DelayedDownloadMonitoringTimer | 2022-03-28 08:28:45.651 Starting HDTimeoutTimer | 2022-03-28 08:28:45.651 Added historical Intraday data request for F.US.EPM22 to the queue. | 2022-03-28 08:28:45.651 Intraday data recording state for symbol F.US.EPM22 is set to download 'Pending'. | 2022-03-28 08:28:45.651 Triggering next historical data download in queue. | 2022-03-28 08:28:45.651 Delaying start of download for F.US.EPM22 | 2022-03-28 08:28:45.651 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM22. Search Symbol: F.US.EPM22. Request ID: 280082. Contract ID: 1. | 2022-03-28 08:28:45.703 CQG WebAPI | Requesting market data for F.US.EPM22 | 2022-03-28 08:28:45.703 HD Request # 1 | Downloading Intraday chart data for F.US.EPM22 to the file F.US.EPM22.scid. Service: cqg | 2022-03-28 08:28:50.661 Error getting file attributes for D:\Local Disk\SierraChart\Data\F.US.EPM22.scid. Unable to check read-only status. Windows error code 1392: The file or directory is corrupted and unreadable. | 2022-03-28 08:28:50.661 HD Request # 1 | Failed to open the file D:\Local Disk\SierraChart\Data\F.US.EPM22.scid. Error: Windows error code 1392: The file or directory is corrupted and unreadable. Failed to open the Intraday data file for download. | 2022-03-28 08:28:50.662 HD Request # 1 | Error downloading historical Intraday data for F.US.EPM22. Not downloading any Intraday data for symbol F.US.EPM22. | 2022-03-28 08:28:50.662 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPM22 | 2022-03-28 08:28:50.662 Error getting file attributes for D:\Local Disk\SierraChart\Data\F.US.EPM22.scid. Unable to check read-only status. Windows error code 1392: The file or directory is corrupted and unreadable. | 2022-03-28 08:28:50.662 HD Request # 1 | Error opening Intraday data files to add Time and Sales records. Failed to open the file D:\Local Disk\SierraChart\Data\F.US.EPM22.scid for adding records. Error: Windows error code 1392: The file or directory is corrupted and unreadable. | 2022-03-28 08:28:50.662 * HD Request # 1 | Completion time: 0s | 2022-03-28 08:28:50.662 HD Request # 1 | Intraday data download complete for F.US.EPM22. Unique request ID: 1 | 2022-03-28 08:28:50.662 Removing historical data download ID 1. | 2022-03-28 08:28:50.662 Real-time Intraday chart data file updates started for F.US.EPM22 | 2022-03-28 08:28:50.662 Intraday chart data file opened for F.US.EPM22 | 2022-03-28 08:28:50.662 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-03-28 08:28:50.662 Triggering next historical data download in queue. | 2022-03-28 08:28:50.662 No download requests in the queue to start downloads for. | 2022-03-28 08:28:50.662 Error getting file attributes for D:\Local Disk\SierraChart\Data\F.US.EPM22.scid. Unable to check read-only status. Windows error code 1392: The file or directory is corrupted and unreadable. | 2022-03-28 08:28:53.525 Error opening Intraday file: Failed to open the file D:\Local Disk\SierraChart\Data\F.US.EPM22.scid for adding records. Error: Windows error code 1392: The file or directory is corrupted and unreadable. | 2022-03-28 08:28:53.525 * File open error encountered. Not allowing writing. D:\Local Disk\SierraChart\Data\F.US.EPM22.scid | 2022-03-28 08:28:53.865 |
| [2022-03-28 13:44:18] |
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Perform an Internet search for this type of error: Error: Windows error code 1392: The file or directory is corrupted and unreadable. | 2022-03-28 08:28:53.525 * And then take the appropriate steps, to resolve this problem with your file system on your computer. After that we recommend fully re-downloading the data in the charts: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-01 14:22:53
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