Support Board
Date/Time: Mon, 10 Mar 2025 22:06:22 +0000
Data Feed Issue/Message Log Email
View Count: 700
| [2022-03-25 15:00:04] |
| User845066 - Posts: 5 |
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I sent a message yesterday and you asked me to send my message log so you could figure out the issue. I sent the message log after followed the steps that you gave me but have seen no resolution to my issue. I have paid all the fees with Sierra for data and charts, I have a broker and have paid their fees and I am still not getting live data feed. I need to get this resolved please.
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| [2022-03-25 15:08:00] |
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We need to know the symbol of the chart that is not updating or is not real time. Just one symbol only. One symbol only. Also refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-25 15:08:35
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| [2022-03-25 22:39:01] |
| User845066 - Posts: 5 |
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ESH22_FUT_CME
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| [2022-03-28 06:12:38] |
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Refer to: Futures Chart Not Updating or Not Updating Frequently Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-28 17:44:47] |
| User845066 - Posts: 5 |
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Went through these steps, still doesn't update my charts. Last day showing is 3.18.22. Can I just talk to a representative. I am willing to pay to have someone get on my computer and just make the changes. Thank you
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| [2022-04-15 16:37:54] |
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We apologize for the delay. This had gotten overlooked. You need to go to the June 2022 contract! We simply do not have time for providing remote assistance for something like this. Changing to the next contract month is very simple. If you do not know what to do just open a new chart through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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