Support Board
Date/Time: Mon, 10 Mar 2025 10:51:02 +0000
Receiving real-time equity data
View Count: 393
| [2022-03-24 14:52:41] |
| User133194 - Posts: 6 |
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Hello, I now use Teton order routing for trade execution. Since doing so, I no longer am receiving real-time data for US equities. How do I restore this?
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| [2022-03-24 16:35:23] |
| John - SC Support - Posts: 38516 |
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Your account setup looks good, so we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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