Support Board
Date/Time: Mon, 10 Mar 2025 10:52:41 +0000
Empty chart
View Count: 614
| [2022-03-24 12:59:46] |
| User837393 - Posts: 143 |
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Hello, This morning I decided to pull out an old chart (footprint) that I've made during the March contract. When I loaded the chartbook it asked me to roll over, which I did, but now the chart is just emtpy. Right clicking on the chart is not possible also... nothing happends. The other charts in the chartbook works fine, but not sure what is going on with this one. Anyways to debug that ? Best regards. Date Time Of Last Edit: 2022-03-24 13:23:45
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Private File |
| [2022-03-24 16:00:23] |
| John - SC Support - Posts: 38516 |
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The Footprint chart shows up fine for us (Chart #2). Here is an image of the chart: https://www.sierrachart.com/image.php?Image=1648137555872.png If you are having an issue with this chart, then right click on the price ladder on the right and select 'Reset'. IF that does not fix your issue, then let us know and give us a screen image of what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 16:13:01] |
| User837393 - Posts: 143 |
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This is what I see. https://www.sierrachart.com/image.php?Image=1648138329815.png |
| [2022-03-24 17:32:40] |
| John - SC Support - Posts: 38516 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 18:06:41] |
| User837393 - Posts: 143 |
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Edit... Was sent privately for analysis Date Time Of Last Edit: 2022-03-24 18:09:44
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| [2022-03-24 18:25:22] |
| John - SC Support - Posts: 38516 |
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The one thing we can see is that you are using the March ES contract which is no longer trading. You need to change to the June contract. Make this change and then see if you continue to have an issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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