Support Board
Date/Time: Mon, 10 Mar 2025 10:20:05 +0000
Please assist with Market Data and DOM
View Count: 524
| [2022-03-23 09:47:38] |
| Colby Stoker - Posts: 31 |
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Hello, My goal is to be able to see the market depth across as many instruments as I can. I have just sent the check to fund a futures account with Stage 5, but I am starting a thread to facilitate further support in this regard. My primary instrument I day trade is DAX, and I have filled and paid for EUREX data. However, my goal is to be able view all available products on Denali feed. My DOM still just shows 1 bid and 1 ask. I absolutely cannot figure this equipment out on my own. I am attaching screenshots. Please direct me to relevant threads, Setup, and help me get this configured. https://www.sierrachart.com/image.php?Image=1648028721616.png |
| [2022-03-23 10:16:39] |
| Colby Stoker - Posts: 31 |
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I would also like to be thoroughly clear, that I HAVE completely read all of the policies regarding and pertaining to the implementation of the feeds, various payments and subscriptions required, and will continue to attempt to grasp a full understanding of the software and interactions between SC and the various data feeds. Having done so, I will persist until I am successful in seeing real time AND historical data as it is necessary to fulfill my obligations to becoming a better trader and a complete understanding of the market data systems.
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| [2022-03-23 16:39:22] |
| Colby Stoker - Posts: 31 |
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Bump
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| [2022-03-23 17:07:25] |
| Colby Stoker - Posts: 31 |
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I just read a thread where someone was having an issue, said he had been digging around a couple of hours and SC Support offered to call him. I have probably 10-15 hours digging and days with the same situation and I have had this thread here for the better part of the day with no response. It really seems like I am being ignored, which in the user self help documentation, it literally says will happen, but I just don't understand why. I am sincerely trying EXTREMELY hard to get everything together. I am begging for help here.
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| [2022-03-23 21:10:47] |
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We apologize for the delay. You are using a CFD symbol. You need to use the futures symbol to receive market depth data and the real-time data you are paying for from EUREX. Change the symbol of the chart to this symbol: FDAXM22-EUREX Instructions: Changing the Symbol of a Chart: Changing the Symbol of a Chart or Trade DOM Through Chart Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-23 21:11:19
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| [2022-03-23 22:57:29] |
| Colby Stoker - Posts: 31 |
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When I load ANY product on the EUREX Exchange, For example BOBL FGBL, even the futures contract for DAX, I should be able to replay the chart with market depth data. It only shows 1bid 1offer at current price. The Ticker reflects the same thing. Why is that?
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| [2022-03-24 14:20:55] |
| John - SC Support - Posts: 38516 |
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Refer to the information here: Replaying Charts: Replaying of Market Depth Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 15:15:34] |
| Colby Stoker - Posts: 31 |
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That was helpful
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