Support Board
Date/Time: Mon, 10 Mar 2025 06:50:08 +0000
Connecting to denali data feed delayed
View Count: 510
| [2022-03-22 10:54:45] |
| Rares Lovat - Posts: 8 |
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My sierra chart sc all services data feed is not connecting correctly, my bars are completely stopped out since 1 hour and a half. Need help. |
| [2022-03-22 11:48:35] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 11:53:41] |
| Rares Lovat - Posts: 8 |
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Software version: 2348 64-bit | 2022-03-22 07:52:10.061 Primary Thread ID: 7720 | 2022-03-22 07:52:10.061 Usage end date: 2022-03-31 | 2022-03-22 07:52:10.061 Enabled for: Advanced Features 2. | 2022-03-22 07:52:10.061 Enabled for: Sierra Chart Historical Data Service. | 2022-03-22 07:52:10.061 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-22 07:52:10.061 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-22 07:52:10.061 Enabled for exchange2: fairx_exchange.data | 2022-03-22 07:52:10.061 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-22 07:52:10.061 Current selected Data/Trading service: SC Data - All Services | 2022-03-22 07:52:10.061 Custom symbol settings values: enabled | 2022-03-22 07:52:10.061 Chart Update Interval: 500 | 2022-03-22 07:52:10.061 Intraday Data Storage Time Unit: 1 | 2022-03-22 07:52:10.061 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-22 07:52:10.061 2022-03-22 11:52:10 Local computer time in UTC | 2022-03-22 07:52:10.061 2022-03-22 07:52:10 Local computer time in SC Time Zone | 2022-03-22 07:52:10.061 2022-03-22 11:45:30 Server time in UTC | 2022-03-22 07:52:10.061 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-22 07:52:10.061 Program path: C:\SierraChart\ | 2022-03-22 07:52:10.061 Data Files path: C:\SierraChart\Data\ | 2022-03-22 07:52:10.061 OS Version Number: 10.0 | 2022-03-22 07:52:10.061 Locale Setting: C | 2022-03-22 07:52:10.061 DLLs: UserContributedStudies_64.dll | 2022-03-22 07:52:10.061 Allowed protected custom studies: | 2022-03-22 07:52:10.061 File >> Disconnect selected. | 2022-03-22 07:52:18.204 DTC Client socket (1) | CloseSocket call. | 2022-03-22 07:52:18.212 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-03-22 07:52:18.212 SC Data - All Services | Disconnected. | 2022-03-22 07:52:18.212 DTC Client socket (1) | Closed. | 2022-03-22 07:52:18.212 SC Data - All Services | Connected to server complete. | 2022-03-22 07:52:20.153 Triggering next historical data download in queue. | 2022-03-22 07:52:20.153 Triggering next historical data download in queue. | 2022-03-22 07:52:20.153 Triggering next historical data download in queue. | 2022-03-22 07:52:20.153 Triggering next historical data download in queue. | 2022-03-22 07:52:20.153 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-03-22 07:52:20.153 No download requests in the queue to start downloads for. | 2022-03-22 07:52:20.160 No download requests in the queue to start downloads for. | 2022-03-22 07:52:20.160 No download requests in the queue to start downloads for. | 2022-03-22 07:52:20.160 No download requests in the queue to start downloads for. | 2022-03-22 07:52:20.160 Mapping ESM22-CME to ESM22. Service code: cme | 2022-03-22 07:52:20.165 Using symbol data fast lookup vector | 2022-03-22 07:52:20.165 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM22-CME (ESM22). ID: 1 Service code: cme | 2022-03-22 07:52:20.165 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2022-03-22 07:52:20.165 SC DTC Delayed Exchange Data | Requesting security definition data for: ESM22-CME (ESM22). ID: 1 | 2022-03-22 07:52:20.165 Added historical Intraday data request for ESM22-CME to the queue. | 2022-03-22 07:52:20.165 Intraday data recording state for symbol ESM22-CME is set to download 'Pending'. | 2022-03-22 07:52:20.165 Triggering next historical data download in queue. | 2022-03-22 07:52:20.165 DTC Client socket (1) | Creating socket. | 2022-03-22 07:52:20.165 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-22 07:52:20.166 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-03-22 07:52:20.166 Delaying start of download for ESM22-CME | 2022-03-22 07:52:20.167 Mapping MESH22-CME to MESH22. Service code: cme | 2022-03-22 07:52:20.272 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESH22-CME (MESH22). ID: 2 Service code: cme | 2022-03-22 07:52:20.272 SC DTC Delayed Exchange Data | Requesting security definition data for: MESH22-CME (MESH22). ID: 2 | 2022-03-22 07:52:20.272 Added historical Intraday data request for MESH22-CME to the queue. | 2022-03-22 07:52:20.272 Intraday data recording state for symbol MESH22-CME is set to download 'Pending'. | 2022-03-22 07:52:20.272 Triggering next historical data download in queue. | 2022-03-22 07:52:20.272 Mapping MESM22-CME to MESM22. Service code: cme | 2022-03-22 07:52:20.559 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESM22-CME (MESM22). ID: 3 Service code: cme | 2022-03-22 07:52:20.559 SC DTC Delayed Exchange Data | Requesting security definition data for: MESM22-CME (MESM22). ID: 3 | 2022-03-22 07:52:20.559 Requesting market depth updates for: ESM22-CME if supported. | 2022-03-22 07:52:25.148 Separate subscription for market depth updates not supported. ESM22-CME | 2022-03-22 07:52:25.148 DTC Client socket (1) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2022-03-22 07:52:41.238 * DTC Client socket (1) | CloseSocket call. | 2022-03-22 07:52:41.238 DTC Client socket (0) | CloseSocket call. | 2022-03-22 07:52:41.239 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-03-22 07:52:41.239 DTC Client socket (1) | Closed. | 2022-03-22 07:52:41.239 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-03-22 07:52:41.239 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2022-03-22 07:52:43.237 DTC Client socket (1) | Creating socket. | 2022-03-22 07:52:43.239 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-22 07:52:43.239 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2022-03-22 07:52:43.239 HD Request # 9 | Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme | 2022-03-22 07:52:51.626 HD Request # 9 | Download start date-time: 2022-03-22 05:39:49.000000. File last date-time: 2022-03-22 05:39:49.000000 | 2022-03-22 07:52:51.628 HD Request # 9 | Using server: ds21.sierracharts.com port 10150 | 2022-03-22 07:52:51.628 Socket (2) | Creating socket. | 2022-03-22 07:52:51.628 Socket (2) | New receive buffer size: 5242880 | 2022-03-22 07:52:51.629 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-03-22 07:52:51.629 DTC Client socket (1) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2022-03-22 07:53:04.311 * DTC Client socket (1) | CloseSocket call. | 2022-03-22 07:53:04.311 DTC Client socket (0) | CloseSocket call. | 2022-03-22 07:53:04.311 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-03-22 07:53:04.311 DTC Client socket (1) | Closed. | 2022-03-22 07:53:04.311 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-03-22 07:53:04.311 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2022-03-22 07:53:06.310 DTC Client socket (1) | Creating socket. | 2022-03-22 07:53:06.312 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-22 07:53:06.312 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-03-22 07:53:06.312 |
| [2022-03-22 12:15:37] |
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There is a network connectivity issue. This is the problem: DTC Client socket (1) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2022-03-22 07:53:04.311 *
Refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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