Home >> Support Board

Support Board

Date/Time: Mon, 10 Mar 2025 16:08:35 +0000

How to Post a Message for Support

slow update performance with 2368

View Count: 609

[2022-03-21 14:11:03] #1 [Go To First Post]
User656492 - Posts: 146
Very slow performance with this update. Please address ASAP.

[2022-03-21 14:26:52] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are no performance issues with this version. You have to look at what you are doing with Sierra Chart, and your system. Refer to help topic 30: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often Specifically refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart And: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-21 14:28:25

[2022-03-21 15:42:08] #3 [Go To First Post]
User656492 - Posts: 146
sorry, not true. i rolled back to previous version with same chartbooks and all is fine.

[2022-04-03 12:36:15] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just stay on the older version. We do not know what the issue is in your case. It is extremely unlikely we would be able to reproduce the problem either. Also refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-03 12:44:58

To post a message in this thread, you need to log in with your Sierra Chart account: