Support Board
Date/Time: Mon, 10 Mar 2025 07:09:20 +0000
problem with api access
View Count: 580
| [2022-03-18 13:04:28] |
| User244592 - Posts: 46 |
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My home and work PC,s use IB for data and trading and I am using current version of Sierra. I also use Bookmap and I have no problem with all 3 running. I have set up IB/Sierra on another PC( backup)and find when IB is running with Sierra , Bookmap is blocked from access to IB api. If I disconnect Sierra then Bookmap will hook up and now Sierra wont connect Not blaming sierra charts but just want to ask if you may be able to point me to a solution thank you Only one thing to add, this install of SC is always asking about open positions and trades pop up. I went to my other installs and have the same things turned off but this setup( one I have api issues with) still will not let go of the trading hookup with IB, thats the only obvious thing between the problem setup and the other two.When I try to exit SC I get a message that there are open positions, do I want to exit?..... how do I get rid of this message? Date Time Of Last Edit: 2022-03-18 20:07:14
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| [2022-03-18 20:17:11] |
| Tony - Posts: 553 |
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Regarding your second question, I have the same message, and I don't have an open position, what happened was I funded my account with CAD, but my settlement was set to USD, so I had to do a currency conversion, and for some reason, IB API sent that conversion to Sierra Chart as a Forex trade, that's why I always have a 'open position' message when I exit Sierra, and I just ignore it. Not sure if that is same for your case.
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| [2022-03-18 21:40:47] |
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Regarding the first post, refer to step numbers 19 and 20 here: Interactive Brokers Trading Service: Setup Instructions We think the issue relates to the setting mentioned there. But we really do not know for sure. You cannot remove this message: When I try to exit SC I get a message that there are open positions, do I want to exit?..... how do I get rid of this message?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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