Support Board
Date/Time: Mon, 10 Mar 2025 06:53:14 +0000
I can't place orders at half-tick
View Count: 676
| [2022-03-16 08:16:04] |
| User414371 - Posts: 9 |
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It seems that I can’t place an order at 0.5 tick on forex futures. I'm using Rithmic. Example: on 6CH2, I can place an order at 0.7795 or 0.7796, but NOT at 0.77955, even though Sierra chart displays futures with half ticks. When I place an order on Chart DOM at half tick and release the mouse button, it moves immediately to the full tick upward. Please find attached my orders SC export file, and chart/symbol settings If you look at the 4 lines (time 08:44:44): I tried to move an existing order from 0.7795 to 0.77955 (on 6CH2 future) you can see that my requested price was 0.77955, but finally the order was moved at 0.7796. Half tick price 0.77955 was refused, and order was finally automatically placed to the full tick above, 0.7796. I don’t remember this behaviour few weeks ago. I’m quite sure I could place orders at all levels, including half ticks. Any change? Any solution to place an order at half tick? |
 TradeActivityLogExport_2022-03-10.txt - Attached On 2022-03-16 08:07:29 UTC - Size: 1.52 KB - 142 views  2022-03-09_16-31-13.jpg / V - Attached On 2022-03-16 08:08:03 UTC - Size: 320.28 KB - 127 views 2022-03-10_18-46-12.jpg / V - Attached On 2022-03-16 08:08:15 UTC - Size: 773.06 KB - 132 views |
| [2022-03-16 14:00:51] |
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This is a Rithmic issue. We need to let them know about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 14:58:57] |
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You really should also move to the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing Who is your futures broker? There is no reason to be using Rithmic for live trading CME Group markets. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-16 15:02:10
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| [2022-03-16 16:00:18] |
| User414371 - Posts: 9 |
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My futures broker is Edge Clear Clearer is Dormann I'm using Rithmic because I use also Rithmic for Bookmap |
| [2022-03-16 16:26:06] |
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Ok thank you. Rithmic has been notified of the problem. Although not totally sure if they have properly understood it. We have made it is clear as we can to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-16 16:26:18
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| [2022-03-17 20:50:22] |
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We have determined what the issue is. We will have a new release out to resolve, today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-17 20:50:27
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| [2022-03-18 14:22:06] |
| User414371 - Posts: 9 |
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Can you please clarify if it was a RITHMIC or a SC issue? Could I stay with RITHMIC? |
| [2022-03-18 15:18:59] |
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It was an error on the Sierra Chart side. That was not obvious at first. But after discussions with Rithmic we figured it out. We are going to put out a new release now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-18 15:20:21
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