Support Board
Date/Time: Mon, 10 Mar 2025 02:14:07 +0000
Sierra is not loading historical data via Rithmic
View Count: 859
| [2022-03-13 23:22:49] |
| User744144 - Posts: 3 |
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Hello, My Sierra Charts stopped loading the historical data and won't update at all as I try to roll the June expiry. It's just kind of frozen. I'm using Rithmic and haven't had any issues until this last week. I've tried trouble shooting it myself and reconnecting the data feed, but nothing is working. Any help with this would be greatly appreciated. Thanks! |
| [2022-03-14 00:02:30] |
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The information below also applies to historical data. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-14 01:43:33] |
| User744144 - Posts: 3 |
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Gotcha. Apologies on that. Thought I already did that this month. I do have an account with AMP brokerage and when I link through SC Data for verification nothing happens and the data remains delayed. I double checked and the Amp account is linked to Sierra Charts too. Not sure what I'm missing as I've followed all the steps
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| [2022-03-14 16:44:43] |
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You will need to manually connect to your AMP account. They use CQG. Therefore refer to: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-14 17:22:37] |
| User744144 - Posts: 3 |
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Got it. Thanks again!
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