Support Board
Date/Time: Sun, 09 Mar 2025 20:55:24 +0000
NYMEX Data
View Count: 430
| [2022-03-09 15:09:49] |
| Mastro - Posts: 3 |
|
Hello, and apologies if this is user error. I have consulted the forums and spent the past hour trying to troubleshoot myself, yet am coming up empty. My CL data is delayed, even though it shows that it is active on my account support panel. Have tried all the fixes on the appropriate boards and have had no success. Please advise. |
| [2022-03-09 17:09:39] |
| John - SC Support - Posts: 38516 |
|
Everything about your account looks good and you have the exchange you need activated. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: