Support Board
Date/Time: Sun, 09 Mar 2025 21:01:23 +0000
I signed up for the charting service
View Count: 572
| [2022-03-09 15:04:20] |
| User397487 - Posts: 3 |
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I'm now lost and could use some help
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| [2022-03-09 16:50:36] |
| John - SC Support - Posts: 38516 |
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We need some additional information on what exactly the problem is. If you just need help getting started, then refer to the instructions at the following link for how to open a chart: Getting Started, Opening Charts and Basic Trading: Open A Chart If you are looking for someone to help you get started with Sierra Chart in general, then we recommend contacting Diana Pena as someone who can help you. You can contact her at the following link: https://bio.link/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-10 02:47:02] |
| User397487 - Posts: 3 |
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Hi John, I talked to Diana and she suggested to ask you if we can change my package 5 to package 11 instead, to be able to use the Denali data. I paid for multiple months for package 5, and Im not sure how to go about upgrading to package 11 without losing the payment I already made for package 5. Thanks! |
| [2022-03-10 15:21:36] |
| John - SC Support - Posts: 38516 |
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When you change your package, you do not need to pay anything, we just adjust the end-date of your Usage Time based on the difference in the costs of the packages. We have gone ahead and changed your package for you. You now need to go through the rest of the Setup Instructions for the Denali Exchange Data Feed for the CME Group data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* If you need data for the EUREX, CFE, or NASDAQ TotalView, then you will find those instructions on that same page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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