Support Board
Date/Time: Sun, 09 Mar 2025 20:39:18 +0000
522 trades chart looks like intraday bar period 15 minutes
View Count: 488
| [2022-03-08 18:05:06] |
| User300829 - Posts: 7 |
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The 522 trades chart displays wrong info in the 522 trades configuration when a DOM is linked. Please look at the attached file that is happening today afternoon that is completely different from the real trading trades that occurred today at that time. This is happening when I'm adding a DOM chart and linked to the chart https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=62056 |
| [2022-03-08 18:41:23] |
| John - SC Support - Posts: 38516 |
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We need more information on why you feel that this is incorrect. For one thing, the date of the data in the image is March 3, 2022, but you reference to "today's" data. Make sure you are looking at the same day in both cases. Additionally, if you look at the times in the bottom of the chart, you will see that they are all very different and are nowhere near to a 15 minute separation between bars. Also, what are the Linking options that you have set between the Chart and the DOM? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-09 00:23:10] |
| User300829 - Posts: 7 |
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I had to create all new chartbook with the configuration I use because the one I was working with, it's completed corrupted. please see the two files attached. Now the thing is that I tried to delete the one that is corrupted and I couldn't do it, it seems that it's phantom chartbook. This really concerns me as I'm going to do trail in real I I need to make sure all my chartbooks are working properly. |
 Mini SP500-wrong chart with Dom.png / V - Attached On 2022-03-09 00:22:27 UTC - Size: 277.92 KB - 140 views Mini SP500-right chart same configuration.png / V - Attached On 2022-03-09 00:22:40 UTC - Size: 223.96 KB - 137 views |
| [2022-03-09 00:30:40] |
| User300829 - Posts: 7 |
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The charts are displaying the trading of today 3/8/2022 both of them have the same configuration; 522 Heiken-Ashi trades, with the same studio applied the wrong one is completely corrupted and not able to delete it |
| [2022-03-09 01:19:25] |
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We see you are using CQG data. We do not provide technical help when using CQG data. Also refer to this change regarding CQG historical data: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 (Version 2351 notes) You need to use the Denali Exchange Data Feed as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-09 02:36:31
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