Support Board
Date/Time: Mon, 10 Mar 2025 07:14:35 +0000
SC version
View Count: 951
| [2022-03-07 15:27:58] |
| maliik3103 - Posts: 48 |
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i am using the old version of sierrachart it doesnt have micro CL , is there a way to for me to get micro cl without updating to the new version, cause i dont want to lose all my data
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| [2022-03-07 18:07:42] |
| Sierra_Chart Engineering - Posts: 18725 |
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You will not lose your data. Update first to version 2217 (this is just an approximation, you can use any version around this one). Open your Chartbooks in that version. Save them. And then update to the latest version. Here is the relevant documentation to install specific versions: Software Download: Full Control Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-07 20:07:39] |
| maliik3103 - Posts: 48 |
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i tried to update to the version 2217 , but it doesnt work --> thats what it looks like https://prnt.sc/BgnjgtXp5Asd , it says " Error encountered.
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| [2022-03-07 21:48:46] |
| John - SC Support - Posts: 38516 |
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We need to see the entire log. If you still have the installer window with the errors in it, then select the button in the upper right for Send Log to Support. Otherwise, try the installation again and when it fails select that button. Then let us know that you have done this by noting it in this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-08 09:45:42] |
| maliik3103 - Posts: 48 |
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https://prnt.sc/BHcqiZnqR8RO , when its loading like this, i cant select any button, if i click on anything, my pc tells me to either wait for the programm or to close the programm
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| [2022-03-08 09:57:55] |
| maliik3103 - Posts: 48 |
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https://prnt.sc/qmoiNmcAZKG6 , i waited and this came up than, and i have sent a log as well
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| [2022-03-08 16:04:08] |
| John - SC Support - Posts: 38516 |
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You have the following error in your Update Log File: Failed to create folder: C:\Users\HP\Desktop\sc - Kopie\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Zugriff verweigert
This is saying that you do not have permission to write to that folder. Refer to the following: Software Download: Resolving 'Access is Denied' Errors For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-08 18:03:04] |
| maliik3103 - Posts: 48 |
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could there be another reason why it doesnt work , besides this one ?
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| [2022-03-08 18:34:53] |
| John - SC Support - Posts: 38516 |
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The error that we see in your logfile is the one that we referenced you to. As our documentation states, you do not have the proper permissions, or maybe Sierra Chart was still running when you tried to update. You can try to use the Zip Installer and see if that will work for you. Refer to the information here: Software Download: Sierra Chart Zip Installer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-10 11:58:35] |
| maliik3103 - Posts: 48 |
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https://prnt.sc/mDXxDTdWDEwV , the update is complete but i dont get any live data , chart isnt moving, but it is connected to rithmic
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| [2022-03-10 15:52:20] |
| John - SC Support - Posts: 38516 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-10 16:49:06] |
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You are actually not running an up-to-date version of Sierra Chart. Try updating again: Software Download: Fast Update If you wait about 45 minutes to an hour, we will have a new installer out, which will allow you to choose the download location. We have another server setup, which will provide the files faster. And also the symbols are not set correctly either. You need to translate them to the current service with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-10 20:38:22] |
| maliik3103 - Posts: 48 |
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i just sent another log , because there was another error , i have deinstalled my security software, so it cant be the reason of the error
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| [2022-03-10 21:33:58] |
| maliik3103 - Posts: 48 |
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https://prnt.sc/zn-PRTs1on-c thats hot it looks like now, i have lost some chartbooks, graphics changed a little bit , and i dont get why the chart ist 15 min delayed
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| [2022-03-13 23:28:19] |
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For real-time data you need to use the Denali Exchange Data Feed: Denali Exchange Data Feed Also read this information about Rithmic if you are using Rithmic: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-15 20:11:59] |
| maliik3103 - Posts: 48 |
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so if i got it rigbt, one can not have real time data (rithmic )without denali data feed ?
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| [2022-03-22 00:40:50] |
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The comprehensive explanation to all of this is here: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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