Support Board
Date/Time: Sun, 09 Mar 2025 20:48:11 +0000
Reconnecting to live data feed
View Count: 576
| [2022-03-07 12:20:58] |
| WicksnStones - Posts: 5 |
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Have been away from charts long enough to need to reconnect. i have read the self help area of how to do this but my problem is that the first thing that it tells you to do is to go to "File" - "Disconnect". When i go to "File" it will not allow me to select "Disconnect" Is there something i am missing ?
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| [2022-03-07 13:36:19] |
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First thing we want you to do is to update Sierra Chart to the current version: Software Download: Fast Update Who is your broker? Do they use CQG? ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-07 13:37:10
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| [2022-03-08 13:03:04] |
| WicksnStones - Posts: 5 |
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Have updated version of sierra chart and cleared the message log but it still does not give me the option to disconnect
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| [2022-03-08 14:41:27] |
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This means that there is no connection to the data feed. So just select File >> Connect to Data Feed and about 30 seconds later provide the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-08 14:41:53
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| [2022-03-08 14:55:43] |
| WicksnStones - Posts: 5 |
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Software version: 2366 64-bit | 2022-03-08 07:59:34.094 Primary Thread ID: 3276 | 2022-03-08 07:59:34.094 Usage end date: 2022-05-21 | 2022-03-08 07:59:34.094 Enabled for: Advanced Features 2. | 2022-03-08 07:59:34.094 Enabled for: Sierra Chart Historical Data Service. | 2022-03-08 07:59:34.094 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-08 07:59:34.094 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-08 07:59:34.094 Enabled for exchange2: CME | 2022-03-08 07:59:34.094 Enabled for exchange2: NYMEX | 2022-03-08 07:59:34.094 Enabled for exchange2: fairx_exchange.data | 2022-03-08 07:59:34.094 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-08 07:59:34.094 Current selected Data/Trading service: CQG WebAPI | 2022-03-08 07:59:34.094 Custom symbol settings values: enabled | 2022-03-08 07:59:34.094 Chart Update Interval: 500 | 2022-03-08 07:59:34.094 Intraday Data Storage Time Unit: 1 | 2022-03-08 07:59:34.094 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-08 07:59:34.094 2022-03-08 12:59:34 Local computer time in UTC | 2022-03-08 07:59:34.094 2022-03-08 07:59:34 Local computer time in SC Time Zone | 2022-03-08 07:59:34.094 2022-03-08 12:57:49 Server time in UTC | 2022-03-08 07:59:34.094 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-08 07:59:34.094 Program path: C:\SierraChart\ | 2022-03-08 07:59:34.094 Data Files path: C:\SierraChart\Data\ | 2022-03-08 07:59:34.094 OS Version Number: 10.0 | 2022-03-08 07:59:34.094 Locale Setting: C | 2022-03-08 07:59:34.094 DLLs: UserContributedStudies_64.dll | 2022-03-08 07:59:34.095 Allowed protected custom studies: | 2022-03-08 07:59:34.095 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-03-08 08:00:12.588 CQG WebSocket socket (1) | Closed. | 2022-03-08 08:00:12.588 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-03-08 08:00:42.599 CQG WebAPI | Connecting to server api.cqg.com | 2022-03-08 09:52:05.496 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-03-08 09:52:05.496 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-03-08 09:52:05.742 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-03-08 09:52:05.742 CQG WebSocket socket (1) | Connecting to IP: 203.192.64.152. | 2022-03-08 09:52:05.742 CQG WebSocket | Opening WebSocket. | 2022-03-08 09:52:05.782 CQG WebSocket | Sending WebSocket handshake. | 2022-03-08 09:52:05.782 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-08 09:52:05.902 CQG WebSocket | Server header | Connection: upgrade | 2022-03-08 09:52:05.902 CQG WebSocket | Server header | Sec-WebSocket-Accept: GHPn4crf2teIkwnBroxWhVux96Y= | 2022-03-08 09:52:05.902 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-03-08 09:52:05.902 CQG WebSocket | Server header | Upgrade: websocket | 2022-03-08 09:52:05.902 CQG WebSocket | Server header | | 2022-03-08 09:52:05.902 CQG WebSocket | Web socket state is now open. | 2022-03-08 09:52:05.902 CQG WebAPI | WebSocket connected. | 2022-03-08 09:52:05.902 CQG WebAPI | Sending market data logon message. | 2022-03-08 09:52:05.902 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-03-08 09:52:06.415 CQG WebSocket socket (1) | CloseSocket call. | 2022-03-08 09:52:06.418 CQG WebAPI | Disconnected. | 2022-03-08 09:52:06.418 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-03-08 09:52:06.418 CQG WebSocket | WebSocket closed. | 2022-03-08 09:52:06.418 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-08 09:52:06.418 CQG WebAPI | WebSocket closed. | 2022-03-08 09:52:06.418 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-03-08 09:52:06.450 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-08 09:52:06.450 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-03-08 09:54:14.458 CQG WebSocket socket (1) | Closed. | 2022-03-08 09:54:14.459 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-03-08 09:54:44.467 |
| [2022-03-08 17:07:51] |
| John - SC Support - Posts: 38516 |
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This is the pertinent message in your log: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM.
As it states, your CQG Logon has been disabled, therefore you need to contact your broker and find out why. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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