Support Board
Date/Time: Thu, 20 Mar 2025 05:39:26 +0000
[Locked] - Custom Studies not appearing in Sierra Chart
View Count: 1966
| [2022-03-15 13:14:55] |
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We finally have some good information here. We need to study this and examine the code and figure out what is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 11:27:55] |
| Mark Sear - Posts: 43 |
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Hi there, Any update? Many thanks |
| [2022-03-17 12:47:46] |
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We need to add additional logging to isolate the issue further. We simply cannot reproduce using the files you have zipped up. So we really do not know what is going on still in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 13:16:00] |
| Mark Sear - Posts: 43 |
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Is there anything else we could try at this end that might help speed up your analytics?
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| [2022-03-17 13:55:08] |
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No. We have added the additional logging already and we can put out a new release in a couple of hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 17:31:12] |
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We have made a release of 2370. Update to that prerelease: Software Download: Fast Update And then provide us the Message Log again using the previously described method. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-17 17:31:41
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| [2022-03-18 14:40:06] |
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Do you still need help with this? Did the additional logging give you an indication of what the problem is?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-18 16:40:15] |
| Mark Sear - Posts: 43 |
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yes i do. Here's the log. Reading Internal Order ID file. | 2022-03-18 16:38:48.950 Reading Trade Orders file. | 2022-03-18 16:38:49.042 Reading Trade Positions file. | 2022-03-18 16:38:49.042 Reading Trade Account Data files. | 2022-03-18 16:38:49.043 UDPListener (1572). Port 22904 | Listening on UDP port 22904. | 2022-03-18 16:38:49.065 Software version: 2371 64-bit | 2022-03-18 16:38:49.065 Primary Thread ID: 13404 | 2022-03-18 16:38:49.065 Usage end date: 2022-06-17 | 2022-03-18 16:38:49.065 Enabled for: Sierra Chart Historical Data Service. | 2022-03-18 16:38:49.065 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-18 16:38:49.065 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-18 16:38:49.065 Current selected Data/Trading service: SC Data - All Services | 2022-03-18 16:38:49.065 Custom symbol settings values: enabled | 2022-03-18 16:38:49.065 Chart Update Interval: 500 | 2022-03-18 16:38:49.065 Intraday Data Storage Time Unit: 1 | 2022-03-18 16:38:49.065 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-03-18 16:38:49.065 2022-03-18 16:38:49 Local computer time in UTC | 2022-03-18 16:38:49.065 2022-03-18 16:38:49 Local computer time in SC Time Zone | 2022-03-18 16:38:49.065 2022-03-18 16:38:47 Server time in UTC | 2022-03-18 16:38:49.065 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-18 16:38:49.065 Program path: C:\SierraChart\ | 2022-03-18 16:38:49.065 Data Files path: C:\SierraChart\Data\ | 2022-03-18 16:38:49.065 OS Version Number: 10.0 | 2022-03-18 16:38:49.065 Locale Setting: C | 2022-03-18 16:38:49.065 DLLs: Enigma-Inteligex-Lite_64.dll, Enigma-Inteligex-MarketMomentum_64.dll, Enigma-Inteligex_64.dll, Inteligex_64.dll, UserContributedStudies_64.dll | 2022-03-18 16:38:49.065 Allowed protected custom studies: Enigma-Inteligex, Enigma-Inteligex Lite, Enigma-Inteligex Market Momentum, Enigma-Inteligex Pro, Inteligex, Inteligex-DiamondV2 | 2022-03-18 16:38:49.065 Crash reporter started: true | 2022-03-18 16:38:49.065 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-03-18 16:38:49.084 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-18 16:38:49.128 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-18 16:38:49.180 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-18 16:38:49.180 Received 5 login tokens. | 2022-03-18 16:38:49.257 Symbol settings MD5 received. Request ID: 1. | 2022-03-18 16:38:50.817 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2022-03-18 16:38:50.817 Symbol settings received. Request ID: 2. | 2022-03-18 16:38:53.158 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-03-18 16:38:53.444 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\ExampleChartbook.cht | 2022-03-18 16:38:53.445 * SC Data - All Services | Connected to server complete. | 2022-03-18 16:38:55.442 Triggering next historical data download in queue. | 2022-03-18 16:38:55.442 Triggering next historical data download in queue. | 2022-03-18 16:38:55.442 Triggering next historical data download in queue. | 2022-03-18 16:38:55.442 Triggering next historical data download in queue. | 2022-03-18 16:38:55.442 No download requests in the queue to start downloads for. | 2022-03-18 16:38:55.446 No download requests in the queue to start downloads for. | 2022-03-18 16:38:55.446 No download requests in the queue to start downloads for. | 2022-03-18 16:38:55.446 No download requests in the queue to start downloads for. | 2022-03-18 16:38:55.446 MESM22-CME 3 Min #1 | Reloading chart. | 2022-03-18 16:39:08.981 Mapping MESM22-CME to MESM22. Service code: cme | 2022-03-18 16:39:09.481 Using symbol data fast lookup vector | 2022-03-18 16:39:09.481 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESM22-CME (MESM22). ID: 1 Service code: cme | 2022-03-18 16:39:09.481 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10043 | 2022-03-18 16:39:09.481 SC DTC Delayed Exchange Data | Requesting security definition data for: MESM22-CME (MESM22). ID: 1 | 2022-03-18 16:39:09.481 Starting DelayedDownloadMonitoringTimer | 2022-03-18 16:39:09.481 Starting HDTimeoutTimer | 2022-03-18 16:39:09.481 Added historical Intraday data request for MESM22-CME to the queue. | 2022-03-18 16:39:09.482 Intraday data recording state for symbol MESM22-CME is set to download 'Pending'. | 2022-03-18 16:39:09.482 Triggering next historical data download in queue. | 2022-03-18 16:39:09.482 Delaying start of download for MESM22-CME | 2022-03-18 16:39:09.493 DTC Client socket (1) | Creating socket. | 2022-03-18 16:39:09.497 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-18 16:39:09.497 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-03-18 16:39:09.497 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-03-18 16:39:09.657 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-03-18 16:39:09.657 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-18 16:39:09.658 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-03-18 16:39:09.841 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-03-18 16:39:09.841 SC DTC Delayed Exchange Data | Received logon response. | 2022-03-18 16:39:10.524 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-03-18 16:39:10.524 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-03-18 16:39:10.524 SC DTC Delayed Exchange Data | Successfully connected. | 2022-03-18 16:39:10.524 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-03-18 16:39:10.524 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESM22-CME -> MESM22 | 2022-03-18 16:39:10.524 SC DTC Delayed Exchange Data | Received security definition for symbol MESM22-CME | 2022-03-18 16:39:10.745 HD Request # 1 | Downloading Intraday chart data for MESM22-CME to the file MESM22-CME.scid. Service: cme | 2022-03-18 16:39:15.474 HD Request # 1 | Download start date-time: 2022-03-15 10:16:30.000000. File last date-time: 2022-03-15 10:16:30.000000 | 2022-03-18 16:39:15.476 HD Request # 1 | Using server: ds21.sierracharts.com port 10150 | 2022-03-18 16:39:15.476 Socket (2) | Creating socket. | 2022-03-18 16:39:15.477 Socket (2) | New receive buffer size: 5242880 | 2022-03-18 16:39:15.477 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-03-18 16:39:15.477 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-03-18 16:39:15.757 HD Request # 1 | Sending historical data logon request message. | 2022-03-18 16:39:15.757 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-03-15 10:16:30. Record interval: 1. Symbol: MESM22 | 2022-03-18 16:39:16.334 HD Request # 1 | Decompressing data. | 2022-03-18 16:39:16.456 HD Request # 1 | Receiving Intraday data for MESM22-CME starting at 2022-03-15 10:16:30.004000 | 2022-03-18 16:39:16.996 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-03-15 10:16:30.004000 | 2022-03-18 16:39:17.479 Socket (2) | CloseSocket call. | 2022-03-18 16:39:20.582 Historical data download thread signaled to stop. | 2022-03-18 16:39:20.582 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-03-18 16:39:20.582 HD Request # 1 | Received 178903 Intraday data records from 2022-03-15 10:16:30.004000 to 2022-03-18 16:29:18.340000 (3.3 days) and wrote 178903 records for MESM22-CME | 2022-03-18 16:39:20.582 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-03-18 16:29:18.340000 | 2022-03-18 16:39:20.582 HD Request # 1 | Completion time: 5s | 2022-03-18 16:39:20.583 HD Request # 1 | Intraday data download complete for MESM22-CME. Unique request ID: 1 | 2022-03-18 16:39:20.583 Removing historical data download ID 1. | 2022-03-18 16:39:20.583 Real-time Intraday chart data file updates started for MESM22-CME | 2022-03-18 16:39:20.583 Opened cached Intraday file: C:\SierraChart\Data\MESM22-CME.scid. Thread ID: 13404 | 2022-03-18 16:39:20.583 Intraday chart data file opened for MESM22-CME | 2022-03-18 16:39:20.583 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-03-18 16:39:20.583 Triggering next historical data download in queue. | 2022-03-18 16:39:20.583 No download requests in the queue to start downloads for. | 2022-03-18 16:39:20.583 Socket (2) | Socket gracefully closed by remote side. | 2022-03-18 16:39:20.702 Socket (2) | Closed. | 2022-03-18 16:39:20.702 Found DLL: Enigma-Inteligex-Lite_64.dll | 2022-03-18 16:39:30.947 Found DLL: Enigma-Inteligex-MarketMomentum_64.dll | 2022-03-18 16:39:30.947 Found DLL: Enigma-Inteligex_64.dll | 2022-03-18 16:39:30.947 Found DLL: Inteligex_64.dll | 2022-03-18 16:39:30.947 Found DLL: UserContributedStudies_64.dll | 2022-03-18 16:39:30.947 Loading DLL: C:\SierraChart\Data\Enigma-Inteligex-Lite.dll (Enigma-Inteligex-Lite_64.dll). Handle: 7ff83c9f0000 | 2022-03-18 16:39:30.953 Loading DLL: C:\SierraChart\Data\Enigma-Inteligex-MarketMomentum.dll (Enigma-Inteligex-MarketMomentum_64.dll). Handle: 7ff83b040000 | 2022-03-18 16:39:30.959 Loading DLL: C:\SierraChart\Data\Enigma-Inteligex.dll (Enigma-Inteligex_64.dll). Handle: 7ff8376d0000 | 2022-03-18 16:39:30.965 Inteligex_64.dll loading error. Windows error code 126: The specified module could not be found. | 2022-03-18 16:39:30.968 VersionNumber is 0 for Inteligex_64.dll | 2022-03-18 16:39:30.968 InternalVersionNumberToFileNameMap is empty for Inteligex | 2022-03-18 16:39:30.968 * Closest match search for: C:\SierraChart\Data\Inteligex.dll returned empty result. | 2022-03-18 16:39:30.968 * Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffffeb70000 | 2022-03-18 16:39:30.977 |
| [2022-03-18 17:07:46] |
| User99735 - Posts: 234 |
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Inteligex_64.dll loading error. Windows error code 126: The specified module could not be found. | 2022-03-18 16:39:30.968 Error 126 - could be caused by a missing dynamic link library(DLL) a) If you are using 'other' version of VC++ ( not installed via Sierra ), ensure the redistributable for the 'other' Visual Studio version is installed. b) If some other non-standard dll's are referenced in Inteligex_64.dll, the dll should be copied to one of standard folders ie C:\Windows\System32 or Sierra's data folder, or the path of the dll should be added to environment PATH |
| [2022-03-21 23:11:35] |
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The answer at post #33 is correct. We do not know the cause of this, but this is definitely the reason for the issue: Inteligex_64.dll loading error. Windows error code 126: The specified module could not be found. | 2022-03-18 16:39:30.968 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-21 23:12:43
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| [2022-03-22 09:23:24] |
| Mark Sear - Posts: 43 |
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We've manage to recreate the file and reload the file and it now works.
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| [2022-10-04 18:46:57] |
| opmetal - Posts: 71 |
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I'm having the same issue, Windows error code 126 trying to load a dll on a remote VPS. Same SC version 2443 on both my home and remote servers. The only difference is Windows version (Win 10 at home, Win Server 2016 on VPS). Message log: Found DLL: UserContributedStudies_64.dll | 2022-10-04 10:52:47.871 Found DLL: Zero Dark 40 [DEV].dll | 2022-10-04 10:52:47.871 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff883200000 | 2022-10-04 10:52:47.961 Zero Dark 40 [DEV].dll loading error. Windows error code 126: The specified module could not be found. | 2022-10-04 10:52:47.973 VersionNumber is 0 for Zero Dark 40 [DEV].dll | 2022-10-04 10:52:47.973 InternalVersionNumberToFileNameMap is empty for Zero Dark 40 [DEV] | 2022-10-04 10:52:47.973 Closest match search for: C:\SierraChart\Data\Zero Dark 40 [DEV].dll returned empty result. | 2022-10-04 10:52:47.973 FYI I compiled the dll locally on the VPS and that worked but this is just a workaround. Date Time Of Last Edit: 2022-10-04 21:17:06
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| [2022-10-05 17:17:53] |
| Sierra_Chart Engineering - Posts: 18846 |
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Refer to the documentation here for this: How to Use an Advanced Custom Study or a Study Collection: Advanced Custom Study Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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