Support Board
Date/Time: Tue, 26 Nov 2024 06:50:51 +0000
ILQ-Velocity to Advantage CQG
View Count: 1171
| [2014-04-17 12:50:17] |
| OneTic - Posts: 2 |
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I can't log in Sierra Chart, just get 'Invalid Account or Password'. I have talked with Advantage and was told I need to contact you. Old Velocity login won't work to bring up SC to chage server settings.
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| [2014-04-17 17:33:11] |
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I can't log in Sierra Chart, just get 'Invalid Account or Password'. I have talked with Advantage and was told I need to contact you. Old Velocity login won't work to bring up SC to chage server settings.
We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, please let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete login instructions and help with possible login problems, please see: http://www.sierrachart.com/index.php?l=LoginInstructions.php If you continue to have a problem logging in, then please let us know and provide us with the EXACT error message you see after pressing the Login button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-17 17:33:25] |
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I can log to Sierra Chart with my old account and password, but when I change the server settings it doesn't work!
Provide us a copy of the Sierra Chart Message Log, by following these instructions:https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-17 18:54:33] |
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Contact your broker and let them know you are getting this message: CQG FIX Trading: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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