Support Board
Date/Time: Sun, 09 Mar 2025 21:13:12 +0000
Ask Size/Sell Column numbers are stuck on DOM in sub instance
View Count: 589
| [2022-03-02 12:17:05] |
| UserOne - Posts: 40 |
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I have a DOM open in a sub instance. It doesn't matter if it is a trade window DOM or an attached to chart DOM. This does not happen on the main instance. This happens in the Trade Simulator Account, too. The numbers in the Ask Size/Sell Column and Bid Size/Buy Column should follow the price but they are stuck on Sell Column when price moves up and on Buy Column when price moves down. I have Top Of The Book CME Data/Denali. It stucks on the same price on every DOM. |
 25-02-_2022_19-02-34.png / V - Attached On 2022-03-02 12:06:54 UTC - Size: 208.98 KB - 168 views |
| [2022-03-02 13:19:35] |
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We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-04 13:19:59] |
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We are still working on this issue. We will determine what the problem is today and resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-04 13:20:08
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| [2022-03-08 13:12:31] |
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This is now resolved. Update to the latest prerelease. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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