Support Board
Date/Time: Sun, 09 Mar 2025 01:29:06 +0000
No data
View Count: 466
| [2022-02-25 15:24:40] |
| User647020 - Posts: 8 |
|
Connected this morning as normal. SC shows connection, loaded data but then stops with no chart movement except the market internal Niss-SP Downloaded latest SC version Rebooted computer All internet connections OK Still no live data despite SC showing connected Please advise |
| [2022-02-25 15:55:29] |
| User647020 - Posts: 8 |
|
Resolved. Log showed max connection different devices =1, Number Current Connections Diff Devices = 2. My laptop was closed and apparently it was connected So only one Device at a time. In Transact days I remembered having both devices running. Assuming since switch to Stage5/Denali/Teton that is not allowed. |
| [2022-02-25 17:08:09] |
| John - SC Support - Posts: 38516 |
|
It is definitely not allowed by the CME Group (and we enforce their rules for our Denali Exchange Data Feed) to have more than one connection at a time unless you pay for it. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: