Support Board
Date/Time: Sun, 09 Mar 2025 01:00:31 +0000
TRADE ACCOUNT BALANCE REDUCTION ON LIVE ACCOUNT 43530
View Count: 533
| [2022-02-25 10:39:53] |
| User130417 - Posts: 14 |
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Hi Sierra Chart, At 1am today UK time, i checked my balance it was still 1111 dollars, this morning at 10:30 am uk time, checked my balance, its reduced to 979 dollars, can you explain to me why the sudden reduction in my trade account balance. |
| [2022-02-25 12:31:47] |
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No we cannot explain this. But we see you are using the Sierra Chart order routing service. You need to switch to our Teton Order Routing Service. Information about this: Important Notice for users of Sierra Chart Order Routing Service. Not referring to Teton. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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